the opening description of this property on Booking.com states that it offers free transport to and from SFO airport. This is no longer the case and should be changed.

The hotel itself was beautiful and full of charm at a great price, and in a very convenient location for any sort of transportation. The staff was also kind, considerate, and helpful!

Like many businesses booting back up after the pandemic, Villa Montes is slowly rebuilding some of the amenities it used to have in the past, but the staff was very understanding and went extra lengths to make sure guests were connected with whatever it is that they needed.

Pleasant hotel. Close to the airport.

Due to covid restrictions the spa was closed. Breakfast was carry and go and at 6:30 it wasn't available. When I went out in the morning to bring the3 car closer to the lobby I was locked out. I had no phone with me so had to wait until a guest appeared. Covid restrictions were not mentioned when we booked the hotel.

convenient for airport, very comfortable beds.

breakfast boxes available, restaurant closed

Stayed many times Great hotel

Everything

Room, privacy at quiet hotel, parking, proximity to SFO Daily housekeeping!

No airplanes

NO AIRPORT SHUTTLE!! I called ahead a week before my stay to confirm that their airport shuttle was still running and also specifically indicated in my reservation that I would need this. However when I called for my pickup at the airport, I was informed the shuttle was no longer running. I spent $50 on Uber/Lyft to go back and forth from the hotel. I would have greatly appreciated if the hotel could have informed me that they were discontinuing this service.

I selected this hotel based of the ratings. Staff was nice but we were given the wrong room so we were moved. The room we given had several issues. TV didn't not work and was offered another room but after being moved once we didn't want to move again especially since we haf an early flight. One of the doors that was connected to the another room would not lock but was told not to worry. Last thing was the heater didn't not work. The air was cold. We were not able to turn it off so we didn't sleep well. I will say it was clean and only 10 minutes away from the airport which was great but I will not be back.