Cleanliness, and helpful staff

Clean and very close to Universal

The property needs renovation as facilities are quite old and the room needs to be refurbished.

Clean, comfortable, and a convenient 5 minute walk to Universal Studios.

The location is great. Staff is explemely pleasant and friendly. The room was very clean.

Gostei de tudo.

Nada a apontar

It was a beautiful hotel with nicely-sized rooms to comfortably fit my family of four. The view from our room was spectacular. The staff was very friendly and helpful. The pool and hot tub were also very nice. A short walk to Universal Studios and City Walk, but a shuttle was also offered for those who would prefer not to walk.

The on-site restaurant offered breakfast but it was very expensive. Even the on-site Starbucks was more expensive than usual - so much so that even my teenager decided it wasn’t worth it for his morning mocha. We went over to the Starbucks at Universal Studios and actually paid less.

Die Lage war perfekt

Perfect location for our visit to Universal, we could either get the shuttle to the parks or walk 10 mins direct no problem. The room was lovely and spacious and had a great view. the bar was busy both nights and a great spot for a well earned post Mario cocktail

Very loud when the conference delegates all hit the bar!

The location is good and the staff are very nice and helpful.

The rooms are so old and dirty .The restaurant is also so old . You feel like it’s an old cheap motel.

Great location, pool etc

Long time to check in. Room service food was not very good and very expensive.

Great rooms, right next to universal

We had a misunderstanding after prepaying breakfast. I had paid in advance through my reservation. When I got to the restaurant, the host explained that the advance payment was only for our two adults, two kids’ buffets were yet unpaid and $23 each. What’s more, the hot breakfast for adults was $10 more than the $23 we already paid in advance, so we had prepaid only 46/112+tip. We had a great time at the hotel and parks, but if we did it again I would skip prepaying for breakfast.

Breakfast was good the first buffet ($35) but not del second one($25) the receptionist was not good let it us to enjoy the first choice. according to me I get there on time. You have specific hours and you don't respect your one rules.

you did not let me enjoy the first choice of breakfast.

Linda and Daniel made our welcome feel so great. They are truly exceptional customer service workers.

Great location to the park.

Location

Bed was old and sagged in the middle.

Cercanía del parque y limpieza

En la habitación 319 se escucha como tiran cosas pesadas durante todo el día y la noche.

El servicio y las habitaciones súper cómodas

El bufete, muy pobre para el costo

Everything! It was fantastic!

Less signage about the park. It kind of cheapens the beautiful lobby. We all know the park is next door. Not really a bad thing, but if you are there for a high end wedding or such, all those posters are a bit much.

Convenient to universal studios and restaurants

Our shower worked but not our extra extender connected to the shower didn’t wok.

Los servicios

Cobro de estacionamiento

Ubicación y cuarto

Desayuno

Ubicación y cuartos

Desayuno

Cercanía a Universal

No pusieron botes de agua el segundo día, precio muy elevado, cobro de estacionamiento y no brindar desayuno incluido.

Great location to Universal. Nice staff. Beautiful property.

Assigned a room on lowest floor with no view whatsoever. Terribly overpriced breakfast buffet especially for kids.

Location and excellent staff

Pool and hot tub were cold and duty

The room was a spacious with a view on the 8th floor, the bathroom felt clean and spacious. its a few minutes walk to universal studios or a quicker Free shuttle every 15 min. An Ok experience even do I would expect more for the price. ($456 for 1 night(Saturday) and parking.)

Room seemed dated with wallpaper pealing off in the bathroom, questionable clean carpet and Hvac unit that made some noise

The room was spacious and comfortable. It is close to Universal Studios. The Lobby Restaurant had a decent menu and was open good hours. Enjoyed breakfast in the Cafe

The pool was quite good but the hot tub water looked dirty. It would have been nice to have a more direct route to walk to Universal. The check-in was terrible. Had to wait in line to check in; then when room was ready had to wait in line AGAIN to pick up the key. Would have liked the Cafe to be open for dinner.

Walk to Universal Studios; shuttle if you prefer which we used for the city walk. Comfy spacious rooms. Hot tub. Wi-Fi included.

Service at the lobby bar was very slow; wish parking was included.

Rooms were spacious and very clean. Beds were comfortable. Hotel felt very safe.

The breakfast buffet is overpriced particularly for young children that don’t eat very much. Breakfast was a strange set up as it was a self service buffet but there were also wait staff that only got you coffee and toasted bagels for you. Couldn’t really understand why they had wait staff and would have preferred to pour my own coffee and toast own bagels. You’re better off getting breakfast from the Starbucks in the hotel. Pool although supposedly heated is freezing. Staff overall were nice but front desk was exceptionally slow.

The location was perfect for our trip to the park. The shuttle bus came every 15min but decide to just walk to the park but used the shuttle for the evening.

In the room there was a maid’s cleaning towel on the table as soon as you walk in. I was too tired to call and complain, and not surprise because the same thing happened 18 years ago when my husband and I came to stay at the hotel but the towel was on the bed. We called that time. And the gentleman seemed annoyed. That same trip we used the valet and a gas card was stolen. We told the front desk and they didn’t care. Since then I haven’t trust Valet. As a mother taking a trip with her daughters I had to stay close to hotel and park for safety reasons, otherwise I would have tried a different hotel.

Closed to universal/shuttle to universal

Valet will cost you arm and a leg