Hilton Long Beach Hotel

The lay out; lots of activities in the evening at lobby

Pool got closed the night we stayed there

After a long drive, we arrived at the hotel and tried to check in about an hour early\. Unfortunately, we were told that our room was not yet available, so we returned at 4:00 p\.m\. for check\-in\. When we returned, there was an extremely long line, and we ended up waiting approximately an hour and a half to check in\. The parking situation was also challenging, with very limited spaces available in the hotel’s parking structure, and the elevators were quite a distance from where we were able to park\. When I finally checked in, I expressed my disappointment to the manager\. I honestly did not expect this level of customer service from a well\-known hotel brand like Hilton\. The manager was very apologetic and genuinely listened to my concerns\. She offered to remove the parking fee and also provided a food voucher for a meal\. I wasn’t expecting any compensation; I simply wanted to express my dissatisfaction and make the hotel aware of our experience\. That said, I very much appreciated the manager taking responsibility and making a sincere effort to compensate us for the inconvenience\. Her response was professional and gracious, and I appreciated her willingness to make things right\.

The staff was great and the environment was fun! I wasn’t expecting the additional activities. The pool was also a vibe

No complaints!

Cleanliness and comfort of beds. The room was fine.

The lighting in the room was horrible. I could not read my book or see anything to do paperwork. Very dark so made it dreary. Only one waitress on duty in the cafe. She was very kind and efficient but had no help whatsoever while men in suits just stood around watching. Very much understaffed!