The staff and the jacuzzi

Nothing

Great location by beach. Nice Big room. Nice to have ice available. Enjoyed bar and dining in hotel.

Resort fees were not a good thing. Temperature control was difficult to use. Long wait to get into room.

Convenient! Near the beautiful beach!

Room price is a little high!

I loved the spacious clean room. I liked having the two restaurants on site. Nice and convenient.

The price was a bit high for our normal looking room with two beds.

Location

For a resort style hotel, the facilities and management thereof is outdated.

Spacious rooms

1-Train noise right outside the room facing the mountain ( not advertised ). 2- 300$ Additional fees charged for only 1 night ( not advertised either). And No explanation after various follow up emails. Nor corrections$$$$ either; 5 days later after my inquiries. 3- Hôtel is supposed / advertised as a beach front, but no beach front service ( like umbrella, chairs and towels on the beach). This is all extra to add ($$$) ( and carry ourselves on the beach ) if you want to go to the beach across the street ( so no even a real a » beach front » resort. It is more a « ocean view » resort.

bike rentals. Dinner/ smores around the fire tables.

Having to carry dirty beach chairs given to us by the hotel all the way across the street. Ridiculously expensive café

Nice hotel but vastly overpriced for the level of facilities and service

Price and lack of anything to justify such extremely expensive room rates. Was disappointed that this resort was so basic for the money charged.

We loved our room with the chaise lounge facing a quiet tree and garden. We were steps from the ocean as well as the pool, shuffle board and it was easy to park near our building. The pool was great. It was my mothers 80th birthday and she felt like she was in heaven. My 6 year old loved all of the mini golf, outdoor chess and the pool. We had amazing mahi tacos from the Set and really terrific Poke bowl from the Terrace. We were close to many amazing restaurants. We visited the zoo, the pier, rode bikes, went 2xs to the Natural History Museum butterfly garden. We really didn't want to leave.

For one, we were the 3rd person in line to check in and it took 45 minutes to get our turn. There was a line of 20 people behind us, some of whom left understandably. A first impression is everything. For the amount of money it costs to stay here, there should be a full staff at 4pm when check in occurs daily. That's a no brainer. They also should have had a beautiful drink station with fresh lemon/cucmber water while people waited but there was nothing. The jacuuzi is WAY too small and was green with algae, but the pool was great. And the music at the pool was blasting too loud all day. Could be a bit more subtle and still be fun. We also ordered a poke bowl from the pool snack shack- you know raw fish lol and it took 45 minutes for them to make it. There are no dog poop bag stations or cigarette trash receptacles around the property - so people left their dog poop on the lawn and cigarettes which no one cleaned up for 3 days. Our room had quite a few unusual flaws. The bathroom did not have a fan or a heat lamp so everything in there stays wet and foggy. The shower head wouldn't turn on all the way and water was coming out of the faucet instead. Also our sink got clogged because the sink stopper was broken. Our time was short so we didn't ask to have a plumber come fix anything but they should check all units after every guest. They give you a laughable 2 bottles of Costco water upon arrival and charge $7 for a tiny water in the room. For a resort, that should be unlimited. The key cards had problems often going in and out of the gate which we had to have reset a few times. And there is no one at the entrance or exit to help you.

Location, clean

Staff didn’t try to solve my problem with booking.com booking (booked for two rooms while provided with one only). At the check out one experienced staff was able to explain the mistake and was very helpful.

location in SB / room comfort / beautiful lobby and view of the ocean from lobby nice

you are understaffed and you need a concierge desk/staff. Your front desk constantly had a line of at least 6 people, we gave up at one point the line was too long. We booked a king room with a balcony, got sent to a queen double room with no 'heads up fyi we are NOT giving you the room you booked' at all. was surprised and had to beg for a fix. You were appraently sold out. could not find my room reservation to begin with . Your front desk staff is inundated with guest requests that should go to a concierge like waters/ bike vouchers, tours, questions and your clear understaffing made it uncomfortable and long waits for everyone at the hotel.

Everything

Its convenient the Hilton is located right across the street from the beach. It’s nice that there’s a pool.

I spent $1200 per night for two nights in an oceanfront room. There’s no mini bar, no microwave, no bathrobe, no slippers, no room service of any kind, the room was kind of clean. There’s no ice machine close by, you have to pay over $40 per night to park your car. The phone in the room did not work. The outlets in the room didn’t work. If you go to the pool you can’t order food or drinks. NO SERVICE. anywhere ever. The front desk hardly ever answers the phone and the only way to communicate with the front desk is through the Hilton app. This place used to be high end. Sadly it’s gone wayyyyy downhill. At $1200 per night I should have every single thing mentioned above. They used to give you two free waters when you checked in and warm cookies. That perk is gone as well. It’s just not the same anymore at the sb Hilton. I even ordered DoorDash and the front desk wouldn’t even deliver it to my room. Unbelievable. $1200 per night and that’s how Guests get treated.

Location

breakfast

Room was great with a wonderful location near the pool. The grounds were quite pretty even after the drought and all the rain. My granddaughter used the pool and found it quite comfortable and it was big enough to get in a nice swim.

While the food is good, it is a bit over-priced. They did accommodate my granddaughter's fussiness and I was quite pleased with that. Your concierge should know a bit more about the area. We walked over to the zoo and were told we could not come in without a reservation. The concierge did not tell us this. We did not get in. The walk was nice though.

location and pet friendly

having to pay for parking

The resort is beautiful and the staff was great.

Our room was not the room we booked for. We asked for an ocean view room, instead we got a room facing a parking lot. I will contact facility and ask for a refund of the additional fees for an ocean view room.

Took more than 45 minutes just to get checked in late. Bug in our room and the staff seemed to not really care. Came back after a long day and the beds weren’t made despite us asking.

Nothing

The service. The room all are suite to 1 star hotel

They had charge for every little thing

-clean -ample parking -friendly staff -good restaurant -quiet room -outdoor games -great pool -great location to beach

-room AC did not seem to cool room -sheet count was very low -bed mattress were very uncomfortable -pillows were uncomfortable -had to call room service 3 times for extra towel sets -refrigerator did not get very cold

Great Beach location

It felt a bit sterile! Not a lot of personality!

the location is amazing

rooms are outdated, the furniture is old and worn, drop ceilings in the rooms were damaged, tiles not put completely back in place.