There are so many hidden fees they don’t earn you about ahead of time. A two hundred dollar fee older incidentals. Like this should be disclosed when booking. It’s an inconvenience and added fee a family is not looking forward to when traveling. Then they offer a $25 Starbucks fee and if you do r use it you do t get it back and then they didn’t have anything stocked so it’s a waste and you loose money and they keep it. The pool are is not monitored properly and the kids were flipping and jumping so you can’t enjoy the pool. There’s a fee for everything I tried to get my car I was told I owed an extra $42 dollars and I didn’t then I finally got that straight and they left my car but the valet to my keys so I had to wait for my keys. I was not happy with the stay from my arrival to my departure

All the above mentioned this $200 accidental fee is seriously unexpected.

Everything was great, especially for a large hotel. Breakfast was quite good considering it came with the room, and the 3rd floor outdoor pool was lovely!

Breakfast was wonderful each day Wish we could have made more than 1 of the happy hours

The daily happy hours should last longer to be able to get there for that benefit to be used

Everything except valet check out. Waited long time. It was busy

Breakfast, front desk staff, valet staff

We got a double queen suite, the beds were small, more like double beds. The pull out couch mattress was very uncomfortable. Any other hotel I have ever been to let’s you stay the next day and enjoy the amenities, well they said no at first and wanted all cars gone at checkout. They only had valet which made it very inconvenient trying to get things to and from the vehicle. Valet took about an hour to park when we arrived and took over an hour to get our car upon departure (the place was a madhouse, it wasn’t the employees fault, they were understaffed). Then they tried to charge us three nights of valet parking which came out to $270 in parking fees for two vehicles for one night! Absolutely ridiculous. The bathroom has a broken soap shelf, not enough towels for all guests in the room and they ran out of extra pillows and blankets for the pullout couch. The elevators took forever and they shut down one side of elevators due to a birthday party! We booked for the convenience of being attached to the convention center since we had an event, management made it very stressful with all of these rules of being out at checkout, saying we needed our vehicle gone at checkout at 11am and then charging an extra two nights of parking per vehicle! We paid extra for “bay view” our view was of construction sites, not a pretty view at all. Definitely not worth $600 for the night. Never again. Lastly, they wouldn’t answer phones when we’d try to call from the room, you would have to physically go down to find staff to have a question answered.

We had to wait for a long time to check in. It was awful

The location was super busy and crowded. And we had a 3-4 hour wait to check in.

The location was great

Carpets were sticky, spills on the elevator walls that weren’t cleaned over the 3 days we were there, and we had to hound the concierge every day to get our room cleaned, usually they came after 3-4 requests and only around 5pm. Each time they came they didn’t organize the furniture (chairs not pushed in, cabinet doors left open). It was bizarre. Also several things were inexplicably not usable or open, like the pool bar on full weekend days even when concierge would say it was open that day.

location to Amalie

-valet took 20 mins checking in to even speak to us, we were stuck in line of traffic upon arrival. & was $50 + tip -elevators didnt work except 1 and they were all packed during a 15 minute wait so we had to walk down 10 flights of stairs which were filthy and put us out on the street not even to the lobby. -AC in room did not work well and shut off a few times in middle of night making us sweat out -way too long of lines for the free breakfast & cocktail hour that we didn’t even stick around to try it. (we stayed 1 night!! & I feel compelled to write bad review that should say enough)