update and breakfast was great!

The breakfast was better than expected for a best western.

The pool was not heated.

Location, hot breakfast, clean room, fitness room

Low ceilings, crowded pool and hot tub with many children.

The picture of room that I paid for was not what I received at the motel. Staff said it was the wrong picture.

The cappachino machine was excellent. The bacon was good too. That was all that I had.

I have trouble with stairs and the only 2 ways I had to go in involved stairs. Maybe put a ramp or something. Other than that, everything was okay.

Monday night we stayed in 312. Just arrived after 13 hours on the road. Go straight to bed once arriving to waking up with a shower that apparently never worked to begin with. We called front desk multiple times and no answer. So my son went to the front desk to find ALL staff standing around and staring down at the phone each time we called. Just because they wanted to avoid our “no shower working situation”. The young female stated we should’ve never been booked that room due to the shower originally not working. Please feel free to call me to know more.

The entire stay and being avoided

always clean pretty quiet

Location

Freeway noise

the room wasn’t fully clean. we found pills on the floor

The staff was mostly friendly and professional. The bathrooms were mostly clean.

Some of the staff looked unkept and not friendly. The towels smelled and looked dirty. The Pool amd jacuzzi looked like they hadn’t been cleaned in months. The Pool water actually looked murky and you could see grime stuck on the sides of the. The jacuzzi was foamy! I have never seen a jacuzzi that dirty in my life.

Very accommodating for request of ground floor bc of our dogs