The staff were amazing! I happened to mention that it was our anniversary, and they sent up a hand-written card and a complementary bottle of sparkling wine!

The soundproofing at the doors was not terrific, but that's not unusual for a beautiful old building such as this.

the hotel is highly decorated very beautiful the room I stayed in was very comfortable everything was well thought and clean. the hotel staff were very kind and helpful and the location is right near the convention center and you have lots of shopping malls and nice streets nearby

Great location and staff were brilliant. The bar was a great with good food - loved it

Dated rooms and bathrooms

Everything about The Lenox was amazing. The beds were very comfortable, the hotel was clean, staff were excellent and the location is irreplacable.

n/a

staff

nothing

the facilities, staff and location

Excellent location. Beautiful lobby. Nice rooms. Great breakfast at the City Table Restaurant. Pleasant accommodating staff.

The bathroom was out dated/ and there where not enough lifts

It’s warm & inviting

nothing

beautiful great location staff smelled amazing lobby decor

nothing

Very unconfortable bed

I have not stayed at The Lenox for 10 years. I returned to The Lenox because my previous stays were excellent and I was not disappointed. All of the staff are unfailingly polite, cheerful and helpful. The housekeeping staff kept my room immaculate. The room size was very good and, as I had requested, it was a quiet room. Good choice of breakfast menu and all the food I ate in the hotel was a good quality. Unlike many larger hotels in Boston, The Lenox has a wonderful homely welcoming atmosphere. The hotel is in a perfect location for many nearby restaurants and bars, there is a transport stop (the T) one block from the hotel which makes it very easy to get around the city if you don't want to walk. If you like walking, it's only about 10 to 15 minutes to Boston Common and from there you can walk downtown or to the harbour front. You can also do a lovely walk alongside the Charles River.

My only criticism is that the Bar seemed to be used quite a bit by younger people whom I'm not sure were staying at the hotel so it was difficult, as a resident, to find somewhere to sit if you just wanted a drink in the evening although you could go into the main restaurant and sit at their bar.

Loved the location, close to shops and restaurants. Staff was wonderful! They allowed us to check in early as we had an appointment at BCH. They even gave our daughter a stuffed animal as a souvenir. Highly recommend.

Nothing.