Location was close to the office and that was one good thing, hotel was clean and bed was comfortable, housekeeping did nice job there and also some of the staff were nice like Ellen at the reception as she was super friendly and helpful, also the same goes for Michael and Edwin from the bar.

One of the staff had an attitude and was really rude at check in time, she really embarassed me in front of my colleagues and her way was so disrespectful. Location was close to the office however it was like the middle of nowhere as no restaurants or supermarkets were around in the area, which made this worse as the hotel does not have room service at night or other services, they do not provide amenities or even slippers and compared to the room rate that was really weird for a hotel with a rate of above $250 per night. One more thing, as soon as they got my credit card details for authorization they started charging my card without prior notice and that happened almost everyday, after escalating they apologized saying that was a mistake but still did it again after apology which was really unprofessional, I would never prefer to be in that hotel again.

We had a pleasant stay, comfortable rooms and environment. The hotel restaurant was excellent!! The food and staff were great! We literally had dinner at the hotel restaurant all 3 nights that we stayed there. It was nice after longs days to be able to get a good meal without having to go out to another place.

Room size was enough big. Coffee and water were provided everyday.

No tooth brush, no tooth paste, and water was leaked under the sink every time I used the sink.

Quite and beautiful place.

We had a broken coffee machine and they forgot to fix it.

Always a friendly checkin and good value for money

The air con units in the bedrooms can sometimes be a little noisy

just location.

Our bag was stolen in an environment with those cameras. Staff were very insensitive and uninterested. Don't the cameras of such a hotel record? Can you believe it? We had to change rooms twice. Because there was a heavy and bad smell in the rooms

Having to waiting for someone to acknowledge me at the bar waiting to be served 5 mins is not good,asmile or someone saying something. I also had a problem with my meal, I ordered steak, with a extra potato croquettes and was given a fish cake the waiter obviously didn't understand what I wanted.I am allergic to sea food this would have put me into hospital. I also ordered room service on last day,I wanted soft scrambled eggs,which was not communication to the chef,pork sausages and as a extra I asked for bacon and tomatoes-but I didn't get the tomatoes.I was still hungry as the night before the power went out and I missed ordering a snack from room service.

Location

No refrigerator. Shower water was lukewarm. Room was very overpriced for what we had.