Location is 10/10 Spacious & clean room Friendly and professional staff

Lack of natural light access / big windows No mini fridge / kettle or coffee machine

Great location, friendly staff, clean rooms and very comfortable bed.

Lack of fridge in the studio room, a bit noisy due to window insulation, however noise is common in Times Square.

The staff are excellent, professional, helpful and friendly. The location is excellent.

The rooms could do with a small fridge and a kettle/cups. Otherwise my room was lovely. large, comfortable and an excellent bathroom.

location, facilities, lounge, terrace, kitchen, washer/dryer

the lobby area can be improved.

AKA Times Square is amazing. The location, the bedrooms with full kitchen helps a lot when you want to dinner at home. The atmosphere is high level, minimalist. All employees with engagement, happy and always available to solve your necessities. I really recommend AKA. I can recommend to review daily rates…. sometimes are extremely high.

Nothing.

The staff (especially Kevin) was super nice.

The rooms (at least mine) was on the smaller side, but still ok for Manhattan.

The location is great, bed is big and comfortable and the shower is amazing. The morning coffee, tea and pastries is a very nice touch.

The room is very small, no small fridge, no hangers in the bathroom. The safe is strange and eas very small. Can hardly put anything inside.

friendly staff, great location and size of apartment

nothing

central location, close to all major sights in NYC and subway. very comfortable and spacious, self contained kitchenette and washing/drying machine

Great location and comfortable haven after day's excitement.

The location of the hotel was perfect. All staff were really helpful and friendly and were always available when needed. Our city suite was a great size for a week long visit, the bed and pillows were very comfortable, the bathroom was beautifully appointed with a powerful shower, decadent bath and fantastic hot water

Our room was rather loud given the location so double glaze windows would be good to dull some of the street noise. More lighting in the bedroom is needed as it was too dark with just the lamps. Some glasses would be good to make full use of the wet bar in the room. Advertising a Bar upstairs is misleading as there are no facilities, a functioning coffee machine and bar fridge with soft refreshments would make the area more enjoyable

The rooms are spacious.

This was an awful experience, reflecting the dishonestly of the hotel. I booked a City Suite room for 8 nights - with the room details specifically mentioning a washer and dryer. When I checked-in, the room did not have a tumbler and dryer - and I was later moved to another room (which was practically the same size as the original room without the stated inclusions). In order to have the specific inclusions in the original booking, I later noticed I was charged an extra $USD2000. This was never agreed by myself, and I was never asked to reinput my credit card PIN. When checking out, I was not provided an invoice for the extra charges. AKA is claiming that I agreed to the charge - which is strange given I was simply asking for the inclusions that were specifically included in the original booking. Interestingly, AKA have now updated the room inclusions on Booking.com. The inclusions mentioned for the City Suites are now highly vague and do not specifically mention the washer and dryer. So clearly after being called out for their dishonestly, AKA taken it upon themselves to update the site and be more clear on the true inclusions.

Staff friendly, most welcoming. There was a fault with our booking, the hotel upgraded us at no extra cost.

Nothing to complain about.

The room was very sterile: big, clean but nothing that made you feel at ease. Location was good for us, very close to Broadway theaters. And the staff friendly.

There were also several issues that we did not report--should have--such as flickering light bulb, remote that didn't work etc. But clearly these weren't checked out by staff before we arrived. And the cost, quite expensive.

The room was huge and fully equipped- full kitchen, washer and dryer. Great staff and location

Nothing

staff only

the bed cover was very smelly,bad smell room not clean well

Great location, very friendly staff, clean, beautiful apartment.

location and staff are the two main plus points here the size of the room is actually quite good too definitely this is the hotel I will stay again when I am back I. NYC

I would have loved to have a stove and afew pots, based on the size of the room, the pressure in the shower was ok but not as powerful as I have seen in other hotels.. there was no kettle in the room but when asked it was provided (based on availability)

The AKA was amazingly clean, comfortable and staffed by the most congenial and friendly people!! The location was perfect for our agenda- most of the events were scheduled for facilities and venues in Times Square and the theater district - so the hotel was perfect.

location room staff

nothing

Comfortable studio with separate office. Good level of equipment with washer/dryer and kitchen Great location Very friendly staff

exceptional location

all apartments with just one bathroom