Crowne Plaza Hotel Harrisburg-Hershey by IHG

The front desk staff and the bartenders were very nice. Even the housekeeping staff told us “good morning”

The $25 a day parking fee and the breakfast was not available.

The location & layout it was spectacular ✨️ 👌 What we really enjoyed was Mr Desmond at dinner & Mr Desmond & Mrs Kizzy and Mr Tom at breakfast they made us feel genuine & like home! Food was off the chain excellent! Imma hot cakes & gravy girl/ hubby well Desmond hooked him up with a western omelet/ daughter was a "Throw some bacon on it" kinda girl! Front desk was so polite and kind & helped us with our experience for the first time! Vallet was so on time great! Ask for Desmond & Kizzy they got you & a little secret the honey Dew was so great mDe you forget where you was! I tipped the whole team! We will be back Thank You Crowne Plaza!

No ice on any floor looked like fixing machines but none worked! Please fix them all ppl really do enjoy ice!

The location was great. The restaurant/ bar was really nice.

Room wasn't totally turned around, but it wasn't a huge deal. Trash wasn't taken out, ironing board was still up and needed towels. Staff promptly brought up what we needed. Honestly had a hard time understanding valets when we checked in, but they were great when checking out. View sucked.

Room was clean, staff was pleasant.

The facilities weren’t as good as I would have expected for a $200/night stay — and that was the discounted rate. The valet didn’t greet us when we pulled up. He was smoking. Having said that, the valet was otherwise helpful when I got his attention and all valets were pleasant. In our room … the phone didn’t work, which made it impossible to call the front desk for support. Even though I indicated we had 4 of us in our party, we only had enough towels for 2 people. We had to leave our room to go to the front desk to request more towels because when we tried to call from my phone cell, no one answered at the front desk. The bath wash dispenser in the shower ran out on us. The towel bar fell off the wall. And the room became warm any time the air conditioner wasn’t off — the room simply didn’t hold the cool air once the system was off. Finally, the walls are paper thin, apparently, because we could hear other guests quite plainly and clearly first thing in the morning.