Crowne Plaza Orlando - Lake Buena Vista by IHG

My wife and I have been to the hotel a few times over the years, but the changes to the facilities are a nice improvement. The lobby, bar area and pool are very modern and are both encouraging and comfortable. Our room was very nice and clean. The location of the hotel is excellent as it is minutes from Disney Springs and only about 9 miles to City Walk, which includes many diverse restaurants with a few minutes of the hotel. We were especially impressed by the front desk staff, JoJo, Anaya, Teresa and John. They were all extremely pleasant, professional, friendly and helpful. We were also impressed with Jairo, who is one of bartenders and who also displayed the same characteristics as the folks at the front desk. We were also a little disappointed that a specific wine that was listed on the website was not available at the bar. Overall though, we had a nice time, mostly due to the staff and their sincere concern over any minor issues we encountered. We plan to visit again in the near future.

It’s a great hotel. Staff is always friendly and helpful.

They offer two drinks, very kind workers.

In the bathroom the sink and shower water pressure was very poor there was barely any water coming out of the faucet

I liked how close it was to all of the attractions! I also liked how friendly the staff was

The room was EXTREMELY humid. To the point that the sheets and pillows were wet and we weren’t moved or helped. The shuttle only happed four times a day at really weird times throughout the day which would cause you to be extremely early or extremely late to attractions. The bar/cafe was only open 5 hours a during times when you’d be gone.