Courtyard by Marriott Madison East

Location to the highway is both positive(easy to get too) and negative(a little noisy on that side).

Our initial checkin experience was unusual. Nobody was at the front desk and we had to knock on a few doors to get someone’s attention and when someone did come out, she appeared to be a little angry and not very friendly or welcoming. May have just been having a bad day but…

Great location! Nice area

Clean

Nothing

Location easy to reach from interstate

After a ling day of traveling we finally reached the hotel. After check in and getting into our room, the TV did not work. We called front desk, and the lady offered new remotes for the TV. The new remotes were not the issue. The TV still did not work. We then asked her if we could request a maintenance worker to come evaluate. She stated she was was only the worker on the property and is unable to leave the front desk. This seems like a big safety issue, doubt that was the case but she was not about to help out anymore. Having a non working tv, is not that big of a deal, we were tired but then requested a courtesy on price she declined. We actually paid an extra 100.00 for this room vs from one week prior on our trip. For spending 253.00 for a room with out a working tv, and no courtesy discount, and no empathy or willingness to try to resolve issue, we will definitely choose somewhere else to stay next time.