Holiday Inn Martinsburg by IHG

The staff were the best, very friendly and helpful! Everyone greeted us each time we encountered them. The pet friendly aspect was awesome!

The food was very good! Breakfast buffet food was not hot, it was lukewarm

Very Quiet and safe outside and in. All amenities woks very well. Keep up the good work. Thanks For Our Stay.

Not a thing. I would liked to had free Breakfast though..

Friendly. Clean convenience

Staff was nice BUT they did not communicate to each other. I had called the day before our stay to let them know we wouldn't be in until late that night (around 11p) and to ask if we could get a later check out and stay until 2pm. The guy on the phone said it would be no problem just let them know about thr check out when we checked in. When we checked in that night I asked if it would be alright if we did a later check out and stay until 2pm. The lady at checkout said that would be fine and saif she put it in the computer. We went about our day, my husband, salon and I had a meeting to attend from 9-1 and my daughter stayed at the hotel with our youngest until we got back, hence the reason we asked to check out at 2. At 1130 my daughter called and said the housekeeping ladies were standing outside the door talking about how we were late getting out and messing up their plans for after work. They ended up going away and my daughter and youngest went outside for a while. At 1245 the hotel was calling my phone (in a meeting couldnt answer) and they weren't leaving messages. I texted my daughter who had just got back in the hotel anf she said that no one knew we were checking out late. SMH My husband had to leave the meeting and go get them and then come back to get us. It was a mess and all stemmed from no communication on their parts. Also when I hadxalled I asked if we could get a small cot in the room for sleeping and was told that wouldn't be a problem at all. When we got there we were told we couldnt because if there was a fire they would get in trouble. WHAT? Even if thats the truth why didnt they say that when I originally asked on the phone. If they had of we would of planned accordingly and brought an air mattress or extra blankets to sleep on the floor or something.

BREAKFAST (if you want to call it that) It was $12/person to start...ok no big deal. Since were paying amd its in a restraunt inside the hotel it should be good, right? WRONG Eggs were runny, sausage was not cooked all the way, biscuits were dough and barely cooked, bacon had grease dripping off of it and the pancakes were literally STUCK to the bottom of the pan. You had to scrape the pancake off of the metal pan and then it ripped and you would leave half the pancake on the pan. "Fruit & Vegtable/salad bar?? I guess thats what it was supposed to be, consisted of hard boiled eggs, peaches, apples, jalapeños, salsa, cottage cheese and some other substance that I had no idea what it was. Pics attached. **the pancakes in the picture were the new pan they brought out after another couple complained. To be fair idk if those stuck to the pan when you tried to grab them because we left right after they came out. I wouldn't complain if it was free hotel breakfast but to charge for that was absolutely unacceptable and a rip off!! We will never stay here again and we will be in this area using hotels ALOT in the next 2 or 3 years. Also the air conditioner was horrible. We had to keep setting it lower and lower just to try and keep the room cool. We had it as low as it would go and the room was still barely comfortable. It was only 60 outside. It was hotter in the room!