rude woman at reception

better than 3*. good pool and nice staff. comfy bed and nice bathroom.

the amenities in the room are a little tired (such as the 10 year old radio alarm clock and no usb port power sockets. they got our room wrong 2 times and blamed that I booked through booking.com. eventually got the correct room despite them saying they’d actually upgraded us?

Close proximity of downtown WPB and good amenities

Chef needs lessons on how to cook good French Toast. Too much traffic noise.

Couldn't get WiFi on laptop

Courteous staff and excellent property. Safety and well connected with airport pick and drop complimentary service.

The dinning room and front desk staff were excellent.

The rooms are very tired. The cleaning staff is up early and talks and yells at each other outside your door

far away no taxi close very average quality for 475$

something in the room was making me have a reaction. and the room was very dirty, I’d like a refund!!

Only 1 thing went well. The Caesar salad was good.

Our visit to the West Palm Beach, FL Marriot on October 17, 2022 was very disappointing. First, the parking lot entrance felt and looked like a prison entrance without the guards. There is a metal box next to two gates blocking your entrance. You have to push a button to get a receipt for parking. Then you drive around the hotel and look for a parking spot. No one to help with luggage and no one to say hi at the entrance. Seems weird for a 4 star hotel. We received check-in by a 6’ 7” man who was lazy and unhelpful. He just said, give me your drivers license. Place your card in the reader. He did not even look at me. It was not “Hi welcome to the Marriott.” How can I help you? He did not explain where my room was located, the hours of the restaurant (snack bar), or where the amenities are located. Now I know we should not even be here. I paid $840 for 1 night at a listed 4-star hotel and got a 2-star hotel at best. Other guests paid ½ or less since they were with a large group. The hallway to the room was maybe 7’ high (low and old). This hotel is at least 50 years old. The room had furniture from the 70’s and 80’s. No upgrades except the TV. Concierge was pitiful. They had free peanuts, water and soda. That is it. You could buy a glass of wine for $10 but that is what is cost downstairs in the bar. The food offered in the Bistro was really just a snack bar. They offered flat bread, wings, burgers, sandwiches, tacos and salads. The flat bread we ordered is really just a pizza. They clearly do not know what flat bread is. The caesar salad was good and the fried brussel sprouts were under cooked and wet. I politely talked with the Marriott manager during check out and he did not do anything for me. He just said I will tell my supervisor and he will call you because he is not here. Guess what, 3 days later I have not received a simple call. I have been staying at Marriott hotels for over 40 years and this is the worst experience I have ever had.

I’m love everything it was great experience

Nothing everything was great

pool and spa.

hot elevators

Service was impeccable! Love being a rewards member. Food fantastic amenities and location are why we keep coming back.