Staff was excellent at the front desk and housekeeping as well. Very courteous and helpful with ideas for your stay. Glad we chose this motel/hotel!!

Breakfast items were very limited and person in breakfast area wasn't very attentive and seemed bothered we were asking questions. Smells in the elevator. Not sure what that was because they laid new carpet while we were here and it still has a weird smell inside. The mattress was a little bumpy and may need replaced and/or flipped.

didn't stay long but mostly just the bright and clean appearance of the building, plus the bed was perfect.

my room smelled because of the carpet. The balcony hasn’t been cleaned in a while.

It was close to the airport.

I accidentally left a pair of gold earrings. I called 1 hour after I left and was told they had my earrings. I returned twice to try and pick them up. Each time I was told they were in the safe and no one could get them out. I even spoke to the manager about it before coming to get the earrings and was told they would be ready for me to pick up. At this point I am pretty sure someone stole them. Also our shower was full of mold.

Location

The room was dirty people had stuff in it from the ones before that stayed in it..no rooms when I got there at 7pm it was over priced no breakfast .no towels this was horrible.Had to pay for a deposit still haven't received it aldo she was refunding half of my stay due to the condition of the room an the unnecessary wait at 7pm for the room..5 hours we waited .this is so unheard of an the room was horrible no breakfast for 441.81 couldn't even get coffee

The hotel advertised a pool but nowhere was it mentioned that it was seasonal. The pool was closed the entire stay in 80° sunny weather conditions. the first room we were put in the shower didn’t work and we were moved the first night. that same first night at 10:30PM the front desk employee that relocated us tried to get into our room over and over causing the door to slam waking us up. When I went to the door she didn’t remember that she had moved us. She must have tried to get into the room 10+ times. Then the next morning that shower didn’t work in that room so we were once again relocated. Then when asking the hotel about early check out policy and if we would be charged the women at the front desk at no answers and told me to call booking, I then sat on the phone for 30+ minutes for booking to tell me it would be the hotel that would have to help me. Every room we were in was falling apart. There was no trash bags in any trash cans which I found to be very unsanitary. The hotel also advertised the breakfast and bar available everyday and it was closed. Overall it was the worst hotel experience I’ve ever had and I will never stay there again.

Location

clean

room smelled

convience

Room was fine, clean towels.

Lost our reservations, charged $15 for a $7 breakfast. Only 1/2 cable TV channels worked. Ice machine was broke on our floor.

Staff were excellent

View from room was nearby busy interstate

The front desk was friendly and had great customer service.

Our water would turn cold in the room. One would take a quick morning shower and the other had to wait until the end of the day or when the temp returned warm. We spoke with the General Manager, Ashley about our concerns; she said maybe we weren't turning the nob correctly; after four other rooms had complaints about the same thing. I have stayed in 100s of Hotel and this is the first.

Comfort and awsome staff.

Hard to find other places to go to near hotel. Wish restaurant was bigger and bestro breakfast was a bit expensive and wish to have a big breakfast. We understand though.