The price on booking .com was $246. Price at checkout was $323. Taxes and parking,which I thought was free,,$77 in unexpected charges, What a rip off.

Coffee Shop location and service was good, thanks!

Parking

Location for my purposes, clean and comfortable bedroom.

Prices for valet and self parking.

Clean and staff was great! Chris was a huge help and had great customer service.

Balcony was small and no bathtub

I was not happy that the person who checked me in forgot to tell me that you must swipe your room key in the elevator to go to your floor. As a result I was stuck in the elevator and freaked out until the door finally opened and I realized I had to swipe the key. This is very important to tell hotel guests Prior to them using the elevator.

Very clean and it provided all we needed for a one night stay.

Nothing

Very clean, good location for our needs, provided all we needed.

Nothing.

When I arrived, the bellhop and the valet were very welcoming. However, once inside, Gilbert was not. I felt like there was racial profiling on Gilbert's behalf. He was not welcoming, did not explain anything to me, and then charged my card $1500.00. When I booked through your site, it was approx. $800. I understand there are resort fees, I looked on the website, and nothing stated to the tune of $1500.00 bucks. When I asked him why and can I get a breakdown, he began to "act" as if he was looking and proceeded to ask me again, "Who did you book through? " Which made me feel like he never pulled up my reservation in the first place. When I showed him my reservation, he proceeded to type nonstop for at least 3 minutes (still with no explanation) before I got really frustrated with the NO CUSTOMER SERVICE!!!! I am an assistant manager for a very reputable franchise, and this type of behavior is not acceptable. I left and found a better hotel with friendly, smiling people. This trip was a gift for my graduating senior, and I was inconvenienced for at least 4 hrs trying to find another hotel, not to mention it took an hour to get there from the airport only to have to travel back near the airport to find a decent hotel. I will never recommend this place, especially if Gilbert or others like him are their greeters. Thumbs down experience.

Everything about the experience!!!!!!!!!!! Gilbert is not a good customer service rep.