Everything was great execptional in everything

good

No chance to use Basketball at 19F cause of closed/ occupied during my 4-day stay.

Location and view

Complimentary breakfast, fridge and microwave in the room

Comfort of the bed

Cleaning

nice hotel, great comfortable beds, snack bar was delicious and the staff very nice. only downside is it’s a little expensive, and cans had a lot of trouble finding it . it’s on a funny street in the midst of many other hotels kinda crammed altogether . if you want to stay in Brickell it’s a nice place to stay otherwise. short walk to the bayside marketplace.

a little expensive. cabs have difficulty finding it

spacious rooms

dirty cups and plates at the restaurant. Average service. Fire alarm 4am and no coordination or information of false alarm, you just end up to street.

The hotel was nice and clean

The fact that I was lied to about the Veterans discount. We had also asked of there would be any special food or menu since it was Christmas Eve... were told yes only to find out that wasn't necessarily the case. Dinner was whatever was being served at their overpriced restaurant

The bed was comfortable but the room was dirty

The valet parking my car were unprofessional and nasty people. They forgot to get my car after I call there 30 minutes in advance and I come down and no car. Also the people in the street were attacking you by asking for money and pretended to speak to you in the morning as you were walking outside the hotel. I will never come back also the front reception and check in person was rude and short as she didn’t explain anything and I had to ask her many questions since I was new guest at this hotel. Lastly when I booked my over priced room online I had breakfast for 2 included. At the front desk, they did not honor this in my booking.

The location is great, big and clean room

WiFi for extra money!!!. I tried to use my cellular for an internet connection, but the cellular doesn’t work in the room. There was conference in the hotel, so all the facilities was closed for the guest. The minibar on the room was missing, someone took it and didn’t put it back

Great location with close proximity to my office where I work.

I don’t like to be required to put the card in for Lights.