Not kept up

It had roaches

Like the rooms

I had to ask to change room there was no parking where my room was. Broken phone No pillows they look like couch pillows wrapped. Place was trashing pool was full this place needs 2 pools They left cleaning cart up stairs visible like they forgot them there.

The rooms were clean and spacious. Also the beach access was nice. The beds were comfortable.

When we got there the check in person looked at us like "yeah what do you want". He didn't even greet us or give us any information about where the pool was or beach access was or anything at all really. We had to figure it out and look around. Also pool was super crowded and couldn't even get in. And I don't know if the park next to it is theirs but it was under construction. I had booked this hotel also because the park. And the parking is kind of bad wish there was some way you could park close the room you are assign to.

The staff was incredibly friendly, especially the gentleman working the breakfast each day!

Bear pool and park and beach

No comment

The shower needs to get upgraded

Very nice and clean hotel

The beds were incredible

The old gentleman was rude, and instead of apologizing for not being able to answer the phone. He was rude and making excuses. I get it, you get busy but your hotel depends on us, the customers. I went to go ask for more towels and told them they shouldn't charge me for towels that I don't have, and was rude and murmuring words to his other staff members about what I had just told him. It wasn't my fault that their was a sign in my room saying I would be charged for towels missing. They should just take off the sign. Instead of giving people attitudes for letting staff know. No matter how much you hate your job. Act like you like it. If the front office is not your thing, then find a new job to your liking that you will enjoy.

Centrally located. Nice spacious room

Dark and the outlets were not easily accessible

It was nice for the price!

The staff was awesome

The beds are not comfortable could do with a few updates

Location was great 👌 breakfast id like to get a diabetic option

As a diabetic We have to be careful with carbs and sugar the breakfast was all carbs

the staff was rude and not very friendly. I was charged $15 for toothpaste being on a towel, the staff informed me that i ruined the towel with toothpaste

The Location

Upon arrival I was asked to return at check in time 3pm. At 3pm check-in , waited 30mins in line only for the personnel to tell me there wasn't any rooms available. I asked them if they were also going to turn away the 10 people in line behind me? The front desk receptionist became flustered and called over the Walkie-talkie to housekeeping if they had anything ready for a Double Queen room. He then asked me for ID & card on file. He was breathing hard and rolling his eyes. He asked me for Plate # Car type. The group of ladies he helped before me he smiled at them quickly gave them their room and even said not to worry about safety deposit or plate #. I received my room card. My room was not a Queen room but a Full standard room had No Curtains (only blinds), The Bathroom door was broken you could not close it all the way. The phone, clock and coffee machine did not work. It was a very bad stay 😕

The staff was exceptional and the breakfast was great