Rivertide Suites

Very friendly staff that made us feel welcome and valued as a guest.

Nothing

The location and the biscuits and gravy were off the hook good.

I felt like my bed wasn’t even. It was lower towards the top. Room 420

Everything and everyone

Nothing

The location was great and the room size was comfortable for our family.

When we got to the location, the front office staff informed me they had us in a room right next to the breakfast room, pool and directly across the main elevator on the main floor by the lobby. I am shocked a hotel would even place a room in such a horrible location. We were able to move rooms, but had to wait for cleaning, which I was fine with in order not to be stuck in the worst room in the hotel. The front office staff were two old women who were highly rude to my children ( who are older and polite, they had asked for additional blankets and that was too much to ask for them). The room itself was filthy, we walked in and there was a wet ring from a drink on the counter, and the floors were dirty. The rooms itself didn’t have a blow dryer ( which I think is crazy I have never stayed in a hotel that didn’t provide one), super inconvenient. They didn’t have laundry detergent for then in room Asher and dryer. Their pool was small and dirty. The free breakfast was two mornings of biscuits and gravy. For over 1,000 for two nights, I would have much rather stayed in a nice air bnb. Lesson learned.