the location

The employee was rude. The room was dirty, and the price was too high for what we got.

We were late so no double rooms were available on the ground floor. The staff was very nice and accommodated us on the ground floor.

No extra bed was available for the single room we got

Good location

Run down although going through renovations. Not as advertised on Website. No hairdryer. Noisy

Location

Steps going up to room was a bit slippery and not in very good condition.

Room smelled, everything Shabby, hair in Shower. Felt dirty.

There was no breakfast

I booked a room with two queens and paid extra for it. We received a small room with one bed. I talked to the front desk and they said they don’t have two queen beds available.

shower was ok

Room smelled, outside needed paint, bad bed, no blanket, 3 skinny old pillows. The room was disgusting and overpriced for the quality. pictures were misleading. the whole area where hotels are stinks. I would have left but we could not find other rooms.

What breakfast?!

My sister and I recently booked rooms at Greentree Inn in Santa Fe, NM, through Booking.com. It was a disgusting experience. The first night it was necessary to remove a column of ants from the sheet before I could get into bed. As one might imagine, it was very difficult to sleep after that. After finally drifting off in the wee hours, I was awakened at 4:30 a.m. by a flashing light and the braying of a fire alarm next to my window. No one bothered to investigate, and this went on for some time. The next day there was no hot water. We were told it would be fixed by afternoon. That evening and the next two days, there still was no hot water. Additionally, - there was no coin machine available when I wanted to use the washing machine. - there were no tissues available in our rooms - the single chair in the room was falling apart - the drapes were falling apart - I’ve found better smelling hand soaps in gas stations - and the paint was badly chipped. We knew we were not getting a luxury hotel when we chose this motel, but had no idea we’d be stuck in such a noisy, pest-ridden hole on a busy weekend when there were no alternatives available. We thought Greentree Inn’s affordable $407 fee seemed reasonable, until we stayed there. Now we think Greentree Inn/Booking.com should pay us for staying in the dump. Karen Morris

I was promptly move to a better room after there was issues with the first one. Also front desk night porter allowed me to borrow a wall plug charger. Givin this location has no USB plugs

The rates where high for this type of hotel. Given it was Ballon fiesta week

it was forgettable

Comfy bed

Facilities not as described..no coffee or coffee maker, no hairdryer, no hangers in wardrobe and when we asked for coffee machine, they only said they had one coffee sachet (so not enough for both of us!) and they told us they didn't keep any creamer. We chose this hotel on facilities advertised and found it to be one of the more expensive options on our road trip so we were very disappointed

The price for the quality the A/C did not work in the room..

nothing

dirty/no hot water/no hair dryer/2ratty hand towels/risky goings on around motel/they lied about the water being on/

It was quiet and clean.

The front desk took a really long time to check us in, because I paid with PayPal and when she put my card on file it was charging us.