Kimpton Hotel Monaco Philadelphia by IHG

Location, beautiful decor and comfortable rooms, great breakfast.

The hotel saying coffee was available in the lobby until 9, but running out of coffee before 8:30 and then never replenishing the coffee after being asked many times by customers who all stood out in the lobby and waited and then watched when they took everything away at 9:00. Also, we had a problem with our reservation because your reservation system somehow put my daughters IHG number on our reservation. She has a different address, name, and phone number. We did not add her number. Then the front desk refused to let us in our room, even though I had my confirmation printed out to give them with my name, phone number, address, and credit card. Then I had to locate my daughter in California and get her to call them at the front desk. What would have happened if she was unavailable. I paid for the room, my name was on the reservation but the IHG number that got attached somehow by your system made our checkin a big problem. We were very frustrated. They acted like it was our fault. That was unacceptable!

My husband and I have stayed at Monaco several times and have always been pleased with the facilities but especially the staff.

Location, the wonderful restaurant located on the premises and always the staff, who are awesome.

Great location and view

The lack of AC in the room was not great. It never turned back on and the room was too hot.

It is advvertised as “Sunday Brunch” but far from it. Eggs and sandwiches were the entext of Brunch. Eggs Benedict bacon was totally fat and could hardly be cut. Very disappointed