Great style of building and rooms. Breakfast was good.

No heat at pool area! Small soft pillows Rude front desk service Metal frame under bed was sharp, it cut my toe late at night getting back into bed.

LOCATION

NO SHUTTLE FIRST THING IN THE MORNING TO AIRPORT

Clean, nice and welcoming. Pool area however wasn’t refreshed for the next day. With new fresh towels 🤷‍♀️

I use to work at the front desk at a hotel. No one has no clue about pool hours or what was going on with the other staff at the hotel. The staff had the pool open as pool hours are 7am-9 or 10pm. Asked for towels front desk for the pool said ok. Then go back 20 mins later and told pool doesn’t open until 10am?? When we been swimming for the last hour. Even all the other staff was kind asking how we liked the pool. The front desk didn’t call or talk to anyone. Didn’t even have towels up at the front desk. I had to ask the house keeping for extra towels. After going up to my room to grab more towels. Breakfast was good and all other staff was great. Front desk did give us a late check out. However they didn’t tell house keeping we had to tell them.

the staff were very friendly and we were checked-in in no time! The room was very clean and the bed was super comfortable!

the only thing that could’ve been better was the breakfast but I can’t even really say I didn’t like that.

spacious; clean

nothing

Everything was great

They charged me more than what my booking was online which was a set price.

Didn't have the breakfast

The bar needed to offer more opinions, Coke over Pepsi hands down

Nice location, close to downtown and a big park. Ample covered parking. Spacious, comfortable room. Best of all were the staff: I had a heart emergency and was admitted to Roanoke Memorial (just across the road!) for 4 days. The hotel staff accommodated my husband’s extended stay and made us very comfortable when I returned to the hotel for a day before we returned home. They really took great care of us!

Nothing!

Big room, the staff was very nice.

There was no soy milk or almond milk or any other option for non milk drinkers.