Extended Stay America Suites - Los Angeles - Torrance Blvd

Affordable and clean. Monique at the front desk is amazing!

The short hispanic lady with curly black hair at the front desk is so rude -0/10 customer service skills. I wish i knew her name

Everything

Nothing bothered me it was great

Front desk staff was friendly.

1. The checking process took around 10 minutes. 2. Given a dirty storage room #302. But staff caught the error and switched my room to 317. I was unable to use the internet because I was tied to room 302. 3. On the same day I checked in, Maid Service entered my room while I was away to remove an extra towel set. I was not given a DO NOT DISTURB sign. 4. The property has plumbing issues.During check in, staff were discussing a woman having trouble with her drain. When I reached my room, the bathroom sink slowly drained. The next morning it completely stopped up. Needless to say, I checked out a day early. I have photos of room 302 and a video of the stopped up sink.

The kitchenette was adequate. The fridge was large enough. The bathroom was decent. The whole room had plenty of space. Location was close shopping and dinning.

My main issue was the bed. It was shaky, like the legs holding the frame was loose and not bolted together properly. Then there's the bed itself. It was lumpy at some spots and like a split or a hollow spot in the middle - room 317. The TV was too small from where the comfy chair was position. This hotel did not have a designated floor or section area for guest with barking pets in which I had to listen to. Every night. When asked if I had any pets with me at check in, and I answered no, I should had been place in an area away from barking pets.