It's a beautiful building that is holding up well. The staff is ambitious and accommodating - front desk, valet etc. Its a great downtown location.

There are a few, individually small but frustrating things that fell short. It may not have generated enough profit but the lobby bar was great to meet people either early or late evening. The Starbucks is fine and Im sure they pay a great rent but there's certainly nothing unique or inspired about Starbucks and given the choice, which we took we walked blocks to go to a unique, privately owned cafe. On the house keeping end, its was late in the afternoon before our room was made up each day - 5pm ish. One of the bath towels had a wad of chewing gum stuck in it after going through laundry. when we checked in there were two boxes of M&M's on the mini bar - one had been opened and had just a few pieces of candy left. I don't know what's up with the bedding but the sheets are slippery and not comfortable to sleep in, what could be called a comforter definitely was not, and the plastic liner under the sheets made the whole experience pretty unpleasant. Getting charged $15/day on top of being one of the most expensive rooms in Pittsburgh is just dumb and insulting! First - you have to know that everyone who stays with you has some kind of technology with them - bake that cost in and don't make it feel like its an exception or a premium to what you market as best in class travel accommodations. Kinda feels like a road side motel when you get dinged for "extra" that's really expected.

Very walkable

Our shower was dirty when we arrived, I did not get the view that I booked, our refrigerator was warm therefore we had to throw away $400 dinner leftovers. There were multiple lights in our room that were burnt out. The tv barely worked. For a luxury hotel this was not worth it

Everything

Bonito y centrico

Location and amenities

How comfortable the bed was.

No free hot breakfast

This is a loverly property with fantastic staff! I highly recommend staying here.

Great location and excellent staff! I mean excellent staff Brian and Michelle were great!

The bed was a bit uncomfortable.