JW Marriott Minneapolis Mall of America

I loved that it was connected to the mall.

Great modern hotel, connected to the mall so you can walk straight into the mall from the hotel. Great Gym and pool. Nice staff.

Clean comfortable roomy excellent staff

Location was great, being directly connected to the mall.

After driving 14 hours from Texas I pull into the valet area, was asked if I needed help with my bags. I said, yes! And then was told, well the guy who does bags is on break and we legally can’t touch them. I said, do you have a luggage cart I can use, I walked inside and found one loaded my own bags do my room. Funny thing is I checked out a day early, and the same 2 people were at valet, and asked if I needed help with my bags, and I said… Let me guess you legally can’t touch them because your co worker is on break. He said, no we’ll load up your car. Also, when I tried to get ice for my room, I had to go to the gym on the second floor, where I found just a stand up cooler with ice in it. No ice machine. I was told it was this or go to the restaurant on the first floor and they will get me ice.