Homewood Suites by Hilton Minneapolis-Mall Of America

A great location next to the mall of America

The parking lot could use some TLC

Very close to mall of America and lots of space in the suite. We were in the first floor which made it easier having pets and all.

Check in was at 3 and when we got there at around 3:50 the room still wasn’t ready so they told us 20 more minutes. Went to go get gas, came back and it was another 20 minutes. Then they had the audacity to tell us right away about the parking and pet fee like cmon now… Have our room ready next time!!!

This hotel is in an awesome location if you intend to go to the mall of America. there is free parking available directly in front of the hotel and the rooms are incredibly nice and comfortable. The complementary breakfast was the best complementary breakfast I’ve ever had staying in a hotel, and I’ve had lots of them.

There were no issues with this property. Everything was awesome.

The location was great! The morning staff were very helpful, offering to help us to "make things right" before we ultimately decided to leave for a different hotel due to the issues we experienced.

We arrived 3 hours after our check-in time to find out the room we booked 10 days earlier was not immediately available. We ended up getting placed in a new room that recently passed inspection after their ongoing renovations. There were signs of debris (drywall/plaster) in some areas around the base of the couch and bed, which we didn't really mind, but was noticeable. Our room was missing some basic amenities including soap, pillows and bedding for the pullout bed. When we asked the evening staff to help us out, it took over an hour to get pillows, and we had to wait until housekeeping made their rounds the next day for a bar of soap. After stocking the fridge with groceries, we found there was a short that caused the circuit breaker to blow, leading to us throwing out most of our food. We reset the breaker, and it blew again in the next 24 hours while we were out of the hotel, eliminating the rest of the food we had stocked. When we mentioned the fridge issue to the evening front desk staff, we were told we weren't the only room in the wing experiencing the issue and they would have an electrician out sometime in the next few days. This message was delivered to us without any concern or empathy, almost as if we were inconveniencing the evening staff member. This ultimately led to our decision to leave the hotel and request a refund.