Hawthorn Suites by Wyndham Bridgeport

Clean room and hotel, could be a little bit better price

All was great

The staff was wonderful, great location, and easy check in. Staff was very friendly from the moment, we entered the building. The location was very close to shopping and restaurants. I used the app for pre check in. It was great to notify them that we had a service dog with us. It made the ease of check in so great.

The hotel is starting to show its age. It seems to have been used as a Haven for out of town workers. Great use of a hotel and is very needed but may age the hotel over time.

Location, size of rooms. Good variety for breakfast.

Under renovations, not as clean in the hallways

I was there for four days from November 30 through December 4 and on December 3 I went to the front desk. There was a gentleman there and I asked if they had outgoing mail. He said “I am the manager. I will take care of this” so I handed him my envelope. It never got mailed because it has never reached its destination and this is the first time in eight years I have missed a payment on my credit card and the only thing different this time was I trusted your manager to mail it out, which he never did Because it has never been received and now I received a late fee penalty on my credit card, My credit score was knocked down 26 points and I am very pissed off about this. My name is Robert Johnson, you can check your cameras and you can see and hear him say I am the manager. I will take care of this and it never got taken care of.