The hotel staff and conserier was Fantastic

The breakfast and lunch food was very slow to get to table.

Historic, good location , good refurbishments

All historic buildings have limitations. For example not enough electric sockets, too strong air-conditioning etc. The restaurants mediocre quality, the Spanish extremely slow service. This is the reason that I will not come to this hotel again. Also the Spanish restaurant personnel have an :attitude" problem

I love everything

Nothing

My room was spotless. The front door and front desk attendants were exceptional

The bartender provided our drinks and never returned She spent a large part of the hour talking with a waitress that seemed to have personal matters Eventually another server noted we had finished our cocktail and provided our check. We were never offered another drink , snacks or food We decided to sit in the restaurant area to complete our evening and birthday celebration I am in my 60s and am not impatient I found your hospitality is extraordinary, and one individual can change the dynamic and perception of your hotel quickly. If this occurred on the first evening of my stay I may not have rated my experience as a 10 for the most part.

amazing location and interior.

Food was delicious and room service was prompt and delicious Xavier on check out day was prompt offering free breakfast to us and Apologies for all our grievances which we though nice. It didn’t come close to making up for our stay which we had kept for a special occasion which we’ll never ever forget for the wrong reasons

Arrived there to check in after a long day checking out the wonderful museums in dc just wanting to freshen up and go to the bar for a bite to eat and a few cocktails but couldn’t get our room key until just before 8 pm we thought minor hiccup ordered room service which was great went to more museums the next day arrived back at our room about 6 pm to get ready for a new year’s party and to our surprise our room wasn’t serviced room service table, dishes still where they were left no bins emptied no clean towels we went down to complain they apologised and said they’ll sort it well an hour later still no sign of anyone I noticed house keeping collecting bags in the corridor and explained the situation they gave us some fresh towel’s and to please take the table as we had ordered room service again and needed the space. As we left for our party we again approached reception they apologised again and said they would have our room cleaned when we were out but again we arrived back about 1.30 am our room still wasn’t touched all our room service dishes and table were still there so we approached front desk again and they sent housekeeping up to remove dishes and table and gave us fresh towels ( when I went to use I lifted one and the one underneath had brown stains on it needn’t say those towels were not used disgusting).

it’s a beautiful property, I’ve stayed here before it changed owners. It’s pretty much the same excellent staff.