Hotel staff was very nice and helpful with suggestions for restaurants and hiking in the area.

Hotel was under construction when we visited. We were not advised by Booking.com. The lobby was totally gutted and many of the floors were also being remodeled. There was no coffee shop or restaurant on site. We would not have stayed if we had known of these conditions.

Though in the midst of a great renovation, they made us feel right at home and took great care of us.

It was tricky to navigate due in part to the construction and street work. Some clearer signage would have been nice.

This luxury hotel is undergoing extensive renovations and that is the only reason I have not marked it as excellent in all categories. The staff were very friendly and helpful and Emma on the front desk was outstanding in her friendliness and efficiency. I loved the room and decor. So beautiful and tasteful. The restaurant ‘ Spring Orleans’ was fantastic and great Cajun food and helpful staff. I even treated myself to a spa experience- very nice.

Only the inconvenience of the renovations.

Location and staff.

It was under a LOT of construction that we were never told about but still paid a premium for the room. The room was very small with little space for two people to move around. There was a cheap mini refrigerator simply set on top of the desk - very out of place and inconvenient. And we were never told there wouldn’t be any housekeeping unless we requested it 24 hours in advance.

The location is wonderful, the staff was super friendly and attentive, and the newly renovated room was gorgeous!

N/A

The room was clean and bathroom was very well maintained.

The hotel was basically gutted and under construction. The floor my room was on was covered in dust and debris and the hotel could have done a better job at phasing their construction projects. Guests should not be staying on a floor that’s under construction..Period. The carpet in my room was worn and frayed. The $45/day price for valet Parking is high and seems to be priced without merit. There’s a parking garage next door that’s $11/day. No laundry or dry-cleaning service was available.

Beautiful hotel with everything near by and just great walking distance eateries and shopping

The staff was the only positive aspect of this property

Undisclosed construction, remodeled room was uncomfortable and not well designed for travelers needs

It was a beautiful building and in a good location for it in the city. The staff was extremely helpful.

I didn't know what was undergoing renovations. My room had an odor to it which I think was paint. It was obvious there was construction going on throughout the hotel. For $300 a night it was disappointing. Some housekeeping items like coffee and some toiletries were missing. Housekeeping knocked on my door at 7:45 in the morning clean the room although checkout was at 11:00. I did not appreciate this.

I loved the charm of the hotel.

The property was apparently renovating and there was construction.

I booked a room for my son and his wife on their wedding night. I called in advance to ask about wedding night amenities and was given several options. My son advised that when they checked in, the staff was genuinely welcoming and congratulated them. the room was beautifully arranged with rose pedals and a bottle of champagne. They were given a beautiful room. I cannot thank the staff enough for making the end of their special day even better.

Staff was amazing. Bryce, Jill, Carson, Rick, and Jason really worked hard. They are the only reason we didn’t move to another hotel.

Booking.com didn’t alert us that the property was under renovation. It was only learned when I went direct to the property website that I realized this only a few weeks prior to our stay. Dissatisfied for sure.

everything it’s my favorite hotel in the city.

nothing. I always have a wonderful experience.

Building is under construction, internet did not work, tv wasn’t functioning properly, bed was uncomfortable.

The hotel is under renovations, so dust was everywhere and the room was very small. No proper lighting for the room. Shower had mold on the wall.

location

they are in the middle of construction , no soap in the soap dispenser

Valet Guys were tremendous and very courteous!

The paint fumes and walking through the hall when they were doing construction and sanding down the ceilings and the residue would get all over my clothes. I wish we were notified that they would be doing renovations.

undisclosed construction no amenities smelled of sewage

super clean, friendly staff, great bathtub & spa services

no restaurant or room service but hardly a big deal with delivery service apps these days

The bed was very comfortable and the room was a nice size with a huge bathroom

There was construction going on which woke me up in the morning..

We were not aware the building was under construction. It was creepy. There was also no parking, only valet. Coffee was not offered in the building either. I would not stay here again.

location

peaceful

No pool or jacuzzi

I love the location

The renovation is definitely needed however it should have been communicated prior to my arrival.

location and comfort

The location, the convenience. Beautiful building. Friendly check in and valet. The bathroom was amazing. Everything was clean. I would definitely stay again

Rooms were strange, our suite seemed very dated and a microwave would have been nice and USB plugs. Seems like it was getting renovated which was definitely needed.