Location fabulous, style very cute. Most of the staff very friendly. Reliable Wi-Fi, speedy service

The rooftop bar is one of its selling points but in fact it isn’t part of the hotel and is only open some days and not before 4pm, so there is no free outdoor space. Also no fridge in room and no facility to store anything elsewhere. A lot is automated but there were so many different managers over the three days- vast majority very helpful but there was the odd exception. Free croissants & fruit inconsistent

Absolute GEM! Beautiful decor, so well executed, great toiletries, comfy bed, great roof top bar, friendly staff. Extremely good value for Miami.

No complaints at all.

Was only coffee nd croissant but was not expecting anything

No view but that was ok

scents and Cuban flair

decor, friendliness and comfort

Very clean and cozy.

The service from the staff was excellent. The room and the common areas were clean and decorated to create the right ambiance for the area.

Pros Front desk agents very polite and helpful, especially agent who worked on 01/14, very attentive, sorry did not catch his name. Rooms very clean, HSKP does great job. Hotel itself very authentic and has a lot of small cute details. Also, they do set up coffee and croissants at the lobby, did not have a chance to try, but looked nice. Best part for me was self check in process and paperless check out, also, you can tip HSKP from your credit card. Very convenient. I went to check a terrace which is located on the roof, open air, cozy and great view, especially at the night time.

Cons Here we go, I ordered a burger, please, do not order it at all. Burger was served in a baguette bread, it was weird. French fries were shredded in to tiny little pieces. It was not edible at all. F&B manager needs to try that burger and, hopefully will change menu. Since, I was still hungry, I ordered to go cheese pancakes 😂 omg, do not ever do it. It went to trash right away. Also, they did not put utensils to go, maybe they were so busy when they had only two guests at the bar. After all this experience, they added 20% tip 😂 so I went to sleep hungry but paid almost $80 for nothing. That night only the bartender saved me right with a good cocktail. Please note if you are light sleeper, you will hear all noise coming from the lobby. Very thin walls, feels like you are sharing room with your neighbors.

The cozy atmosphere, polite and very courteous staff. Lovely room...clean.

Our flight was until 6:30 pm....check in at airport was around 3pm but unfortunately hotel check out is at 11am....however we were grateful that they granted us until 1pm. There should be a checkout at 12 instead of 11am. Otherwise we enjoyed our stay.