Hilton Garden Inn Dallas At Hurst Conference Center

The room was clean the hotel was nice location was excellent staff were helpful and nice

Everything.

My family went out for dinner on July 18, 2026, and I opted to stay and eat in. Unfortunately, the dining hall was closed. I asked the clerk, Ms. Day, if there was anywhere close by that I could go and eat. She asked me if I had a vehicle. I said my family went out with the car, and I am here alone. She said it was a short walk to Abuelo's but that it was late for me to walk. I decided to walk and asked her where it is. She gave me instructions, and I thought I had it. It sounded easy enough. She decided to leave her post and walk me outside. I told her she shouldn't leave her desk. She said that my safety was more important. The company would understand. I walked and a block away she watched me make the wrong turn and yelled out as loud as she could "NO!" I heard her from the distance and knew I was wrong and quickly turned to my left and got to my distination. Her concerned overwhelmed me o the point of emotional tears and gratitude. Her concern for me exceeded the norm. I got my food and got back to the hotel and still a little bit of light out. I was eternally grateful and impressed with her concern for me that I immediately wrote a note to the hotel commending her and gave it to her. She was so humble and didn't think twice about it. It was like natural for her to go the extra mile for anyone. She deserves an honor from the hotel manager or corporate. Please commend her and feel free to print this story. She deserves it! (MS, DAY) From Mrs. S. Wheeler, thank you again, Day!

Breakfast not having gravy because they ran out the next morning.

It was good

The door to the garage was broken

The room was clean.

I don’t know how to begin with the dining experience. There was not enough kitchen staff. The weekend Hostess needs training. Ran out of food and utensils. And it was way too expensive for the options . I emailed the gen manager, with no response ask for the food refund vouchers. Did she handle it?? I will be climbing the ladder with corporate. I thought it would be decent being attached to a conference center. I can say the front staff were AWESOME, and the night Hostess was very accommodating.