La Peschiera

We loved the room, which is very well appointed. We also enjoyed the 5 pools one of which is heated. The beach is also very good. There is also a small swimming lagoon too with lifeguards on duty. The restaurant food is amazing and well worth staying for. Great wine selection. We had breakfast on our patio each morning and ate lunch and dinner in the restaurant. Good wine selection and amazing gins! The security is good, we arrived at the train station and had arranged a transfer. When we left we were able to use UBxx by booking in advance. However there is parking available. It’s very close to Alberobello, Locorotondo and Ostuni. I had a very good massage organised by the hotel on the patio by our room. Would go again!

Nothing

Excellent breakfast with beautiful views of the sea/coast. The room was very well appointed & very comfortable & clean. The main pool is lovely & large & clean.

We we left a little confused about the other numerous pools (other then the main pool) - I think this area needs a rethink.

The ocean

Needs urgent update on decor

The property itself is very beautiful. Sadly, that is where the five-star experience ends.

For the prices charged, the hotel is astonishingly badly run and constantly feels like it is trying to squeeze more money out of you. If you don’t have a car, you’re essentially stranded and forced to use their private taxis, at around at least €50 a trip. Breakfast was genuinely terrible. You had to book a time slot and the quality was nowhere near what you would expect from a five-star property. Dining was equally poor: very limited options, with the only proper dinner restaurant costing around €120 per person. Otherwise, you were left with a very limited room-service menu. Even the car rental arranged through the hotel was bizarre — the car arrived at 10:30am and had to be returned that same evening, despite charging a full daily rate. One day we left the room at 11 am returned at 6.30 pm only to find that the staff had just begun to clean the room! The whole experience was hugely disappointing. The building and setting are five-star; the management, service and guest experience are closer to two-star. I genuinely cannot understand how this is classified as a five-star hotel or associated with Small Luxury Hotels of the World.