Location was good in pleasant environment. Hotels grounds were well maintained and pleasant to look at. It was located close to major roads and highways. Price was reasonable.

Poor Wi-Fi connection in room, In fact non existent. Rooms were dirty with previous residents underwear left in bathroom, so rooms were not cleaned properly. Overall quality of hotel was poor as it looked outdated.

I really liked getting stung for nearly 250GBP for parking after my 12th stay in 6 months Come on, I got at least a dozen free reviews to state my case. I told them this. So the progress can be seen here in the posts to come. Questions to be answered by them under GDPR regulations here. Questions they have to answer. Lets see if this was worth it for them?

They do not care if you are a regular customer. This is a scam. And worked as one. It is used to penalise guests and not to protect the hotels car park. Its too remote for that. Just how many customers have they done this to and how much have they made from doing this to customers? I would guess they do very well out of this and most victims are customers.

It was a beautiful property and I had an enjoyable stay

The handle on my door wasn’t good it kept sticking in the down position locking me out I had to jiggle it to right the handle

Liked the free parking.

Food, unhappy overworked staff, smelly room.

Not alot when they scam you for up to 250GBP for parking during your 12th or so stay in 6 months Hard to understand and accept I know, but they do it. Zero loyalty to customers, very much a scam methodology. They look to catch out customers and that is no hotel I am used to. I you stayed for 7 days and forgot, they will not even try to remind you and will fine you 700GBP. This is what you deal with at this Brittania. This is beyond scary and something you really need to avoid. All mistakes are customer mistakes according to them and there is no arguments with them. You pay or court. I have told them where to go for this. I mean who would not after 12 stays in 6 months or so. They blame the customer 100% and still blame the customer if they dont remind them to enter details. It will be interesting to do a freedom of information request to find out how much they get from scamming on customers parking. they must do this alot.

So they pass your data to the parking company. They must do or I would not get a letter direct to my house as its a lease car. One ticket went to the lease company as is correct. The other is not as they handed my data over to a parking company So they know I am a regular customer and still passed my data to the parking company. They could have easily said, no he was staying here and is a regular customer. They prefer to hammer customer as they will surely get a cut. They can see it would be an error after 11 stays with no errors. Therefore it is clear they know exactly what they are doing here. Its just scammer behaviour nothing more. They operate like a call centre.

Room , Breakfast and bed. Bar and Gardens Now tarmacked potholes on driveway

Booking into reception for the 15th time seems to be a problem The card machine often rejects one of my 4 cards Didn't make it clear there was a large function on as usual And the room card only showed Bed and Breakfast But lucky another couple were sorting out an evening meal as well So full marks FOR duty chief and manager for just paying for the evening meal and for the next night evening meal without ant trouble regards Jon

Stopped before

Left at 4am wedd morning asked for an invoice for the night the bloke on Reception said he couldn't but would email it I've never received it so not happy

Away from town and motorway. Locates in the green forestry area. Good value for money.

Undergoing renovation. Swimming pool and sauna don’t work. Gym is closing early. Staff wasn’t very helpful, looked tired… probably bad day or too many hotel visitors…