Kusatsu onsen Futabaya

Location was great. Private onsen so both of us could go, but it was too hot for us. Great sleep as duvet was so soft. Cute place.

Onsen water was way too hot for us. Was a little older than some of the places we stayed through out japan but was still a good place for sure.

Close to the main attractions. Large room.

Comfortable beds and spacious rooms.

Found a hair in the bathroom when we first arrived.

Great location, close to main tourist area and train station. Fairly large room and bed. Breakfast was surprisingly tasty except tea.

Staff were at first helpful, kept my luggage early when I arrived but was frantic in explaining facilities which I could have waited to do during check in time. Seems like very small staff(2) so they’re always busy and difficult to get full explanation. I had to go back to my room multiple times and ask directly about towels and was not told if I can wear yukata outside but later saw other guests with it on. Did not matter since Yukata felt starchy and unclean and smelled musty a bit. Towels were very well worn, clean but the orange towel edges were frayed and started turning grey because of heavy use. The most upsetting thing was the unfriendly feeling from the japanese looking staff member. Once they knew I did not speak fluent Japanese, their demeanour changed. Many times ignored and stared at, never a hello or good morning (in japanese or english). I came to breakfast and felt really isolated when I didn’t know what to do since I was completely ignored from walking in. While everytime a japanese guest came in they were warmly greeted and was told apologetically, sorry please wait a minute in japanese and explained what was being served. When I left breakfast, complete silence, when other japanese guests left, the usual arigatougozaimasu… Would like to mention the other non-japanese staff member was friendly and was communicating with me kindly, unfortunately most interactions were with the other staff member.