Lux Garden Hotel

I already recommended the place to my friends and plan on coming back

The rooms are spacious, and very comfortable. Everything is clean and very welcoming. Rooms have a wonderful view to the Caraiman. The food was really great, and they offer a tasty breakfast. The staff is kind and ready to help, making a visit completely easy flowing. You feel like in a family.

Not the case

Struttura prestigiosa merita ben oltre le 5 stelle !!! Il soggiorno in questo hotel e' stato meraviglioso.Camera molto grande,pulizia eccezionale ovunque.L'hotel e' ubicato poco distante dalla telecabina per le piste da sci. Zona fantastica ,silenzio assoluto,veduta stupenda.Staff molto professionale,sempre disponibile alle esigenze dei clienti.La colazione intercontinentale molto varia, abbondante e di qualita'.Anche il ristorante presenta ottime pietanze.Sicuramente da consigliare agli amanti della montagna,della tranquillita' del lusso moderato. Ritorneremo !!!

The location and surroundings were really great, the terraces and the coffee in the morning. We appreciated the staff at the reception and the cleaning personnel, who were attending us.

We lost a lot of time being set up, as the executive room we got was without electricity or water. I would have expected this to be fixed and checked prior to our arrival. By the end, we moved to another room. In the evening, we went for dinner at 21.35 - 21.40, knowing it was served until 22.00, but the personnel in the restaurant refused obstinately, despite having with us 4 children (2 were ours). So, we had to look for a restaurant in another town, making us lose time, energy and ... good mood. Lastly, the swimming pool is so small that it looks like a bigger jacuzzi, or a small pool even for children (the water is also only 1.20 m deep). Overall, we didn't have a good experience at this hotel and we believe it is overrated with 5*.