Hotel Molo Resort

The place is just great for families! The outdoor swimming pool is an attraction on its own, the bedroom was spacious and comfortable for a family of 4.

Even with 32 degrees temperature outside, the water was cold for the kids. The indoor swimming pool was the same, cold. Not a big issue, but it could be better.

Hotel and environs were very modern, clean and tidy. The accessible deluxe bedroom was spacious. The regular deluxe bedroom was a little less so. Breakfast buffet was both delicious and very comprehensive, offering both hot and cold options. The food at the Molo Restaurant was very good (but lacked many traditional dishes). English was spoken by the majority of hotel/bar/restaurant staff. A very pleasant stay overall.

Customer service skills can be somewhat lacking. The hotel should invest time learning how top hotels offer great customer experiences. Check-in at reception felt more like being told off than being welcome. Checkout was very matter-of-fact, without any enquiry about our stay. The high fortress-like reception desk certainly doesn't lend itself to great customer experiences, especially with the opportunity to conveniently hide behind it. Hotel ran out of toilet paper for two days - very poor show.

Overall, the hotel itself was excellent. The breakfast was amazing, the pools and lake were beautiful, and the bar area offered plenty of games and entertainment. The indoor playground was also fantastic, especially for children. Unfortunately, the room was the complete opposite and significantly affected our overall experience. It was a small, dark, poorly maintained attic room with an unreachable skylight in the ceiling. With a better room, our stay could have been perfect.

We were given a small attic room with a skylight in the ceiling that was impossible to reach. The room was dark, cramped, and poorly maintained. It looked nothing like what we expected and was very disappointing.

Quiet area nearby lake It has is a lot things to do ex bowling billiard walking, biking Good restaurant Good quality of rooms which are new