El personal siempre con muy buena actitud y amabilidad, a la legada había unos detalles en la habitación, que al ser reportados los resolvieron de inmediato.

Tal vez seria bueno mejorar el bufet, sin embargo al ser desayuno americano mejorado esta dentro de lo esperado, los meseros son muy amables

Nothing, no clean room, still have a balif with them. They have not played me back.

Poor service, lack of experience, rude people

The friendly staff and the included breakfast.

There was a party with loud music next to the hotel. The hotel should install double windows, you can also hear the noise from other guest chating in the corridors.

Location

No phones to communicate between rooms

El personal super amable

The staff was friendly as in most places in Mexico and the price was very affordable.

We reserved 2 rooms with 2 beds, the first night only one was available, and the second room had only one bed. Therefore our companions had to switch rooms for the second night, not ideal for a 2 night stay. One of the rooms was for 2 adults, two kids, including breakfast. As some have already mentioned, breakfast for the kids was not included and charged extra (120 Pesos per child for the breakfast buffet). This seems like false advertising to me. Breakfast included ist very simple but ok, they try to get you to pay 50 Pesos more for the buffet option (probably worth it, but again, this should be communicated openly beforehand). Payment of the extra 50 Pesos was organized very poorly. The first day it could only be done in cash at the entrance to the breakfast room and the second day we had to pay at the reception desk. It should be possible to charge this to the room to avoid the hassle. The vent in our bathroom was incredibly loud and you hear everything from the hallway! They have a service to ask for things from reception on their intranet, my request for additional towels (there were only two towels for our 4 person room reservation) and toilet paper (no spare roll for our second day - again, we were four people!) was never fulfilled (granted, after 1 hour we went to eat breakfast and left shortly after, but it should really NOT take 1 hour to get 2 towels and some toilet paper). The internet was quiet bad, connection broke up constantly and it was quiet slow. I know you can't expect a 5 star experience for this price (and I didn't), but I feel with some open and clear communication and attention to detail, the hotel could improve the overall experience significantly.

location, staff and rooms

the internet speed very poor and reach super bad. the room would start smelling like the kitchen.

Room and beds were comfortable, parking was easy and with direct access to the hotel

Breakfast was not that good