Aruna Hotel

Хорошее расположение практически в центре Астаны. Транспортная доступность и близость к основным достопримечательностям и крупным торговым центрам.

Немного уставшая сантехника, звукоизоляция.

Great location indeed, but this was not the room that is marketed through Booking. It was a room on the 9th floor of a block with a shared kitchen (no running water in the kitchen ::). The room and kitchen were really clean, with no disturbing noises at night, except for the sounds of cars from the road.

didn't like the textile floor instead of the promised parquet and that the room didn't have air conditioning ....

The location was so good. Many sightseeing spots in the new district, such as Baiterek or Presidential Palace, are within walking distance (around 10-15 minutes) and there are some groceries, fast food shops and liquor shops near the hotel. The room itself was clean, and refrigerator and air-conditioner worked very well.

I booked a single room, and I was allocated to room no. 5. After taking a shower on the first day, I found that the drain in the bathroom & toilet was clogged and was flooded even after one night passed, so on the second day, I requested the reception to change rooms, and she agreed to change it, but when I packed my luggage and went to the reception again, she thought I would check-out. Then I requested her again to change rooms, but she said differently from the first time that it was impossible to change rooms. Then I further explained that I had already paid for another four nights. After this, she discussed this issue with the other older lady, which seemed to be a manager, and then they reluctantly agreed to change rooms. Such a miscommunication may have been caused partially due to that they cannot understand English and we communicated with each other by mobile phone's translation app, but I wonder how they were thinking about the money that I paid for another four nights. Also, when I make a booking, I sent a message through Booking.com site and asked them about how to reach to their hotel from the airport and also if it is possible to enjoy free late check-out on the last day, but they did not answer to me at all. The wall between rooms was not sound-proofed.

Location.

Photos do not satisfy to reality.