Olimpic Hotel

It has a terrace in the room

Noise in the morning because we stayed at the last floor and above us was the breakfast area on the roof

We thoroughly enjoyed our stay at Olimpic Hotel. From the moment we arrived, the staff went out of their way to make us feel welcome and comfortable. Although the special airport transfer we had been promised on arrival was unfortunately not arranged by the hotel, Imam handled the situation professionally and courteously. He was very apologetic and went above and beyond to make amends by arranging, through a close friend, the vehicle we had requested for our return journey to the airport. He also kindly provided us with a discount on the transfer, which we greatly appreciated. What stood out most was his genuine care and attention. Every time we returned to the hotel, he would ask whether everything was okay and if there was anything we needed. His kindness and hospitality made us feel truly at home. Ebru was equally friendly and helpful throughout our stay. She offered valuable advice on travel routes and transportation options each day, helping us reach the various places we wanted to visit in Istanbul. Her guidance on using the Marmaray metro service saved us both time and money and made getting around the city much easier. Her warm smile, combined with Imam's wonderful character, was infectious and contributed greatly to the welcoming atmosphere of the hotel. This may be a three-star hotel, but the service we received was truly five-star. All of the staff were kind, attentive, and genuinely caring. One evening, when we returned to the hotel with our son feeling unwell, they showed exceptional concern and compassion. They provided extra cushions and cold water and even offered to arrange medical assistance if required. Their thoughtfulness and support during that time were greatly appreciated. Overall, we had a very comfortable and enjoyable stay. The excellent service and genuine hospitality of the staff made a lasting impression on us, and we would not hesitate to recommend Olimpic Hotel to others.

There were no bidets in the toilets, but I believe it is the same in many hotels of Istanbul. The AC and fridge should have been cooler, but we were happy with it overall.

The location and staff were excellent, Abru was particularly attentive

This is our first stay with Booking.com where the hotel was not accurately described. The roof top terrace was under renovation apparently, no renovations were visible, it was basically a storage area. The bar was not operational (two of the reasons we picked this hotel) we were extremely disappointed and felt mislead. We witnessed a number of other unhappy customers complaining. There was no indication on booking.com that these facilities were not available. We booked a room with a sea view which was only visible in the extreme far distance and so small that you could cover it with your thumb nail and then only when you knew where to look. The main view out of our window was a very distressed building. This was not a superior double room with a sea view, this is misleading as well. What makes it worse is that the roof top terrace is still being advertised as operational. The breakfast got better the longer we stayed but initially it was not great. I strongly recommend that Booking.com visit this hotel to assess them because the listing is inaccurate.

La posizione

L’hotel dalle aspettative prometteva molto bene, soprattutto per la colazione con vista mare, che è stato uno dei motivi principali per cui abbiamo prenotato. Purtroppo, una volta arrivati, ci è stato comunicato solo il giorno dopo che la colazione non sarebbe stata servita nella sala con vista mare ma in un ristorante accanto, senza vista, a causa di lavori. Nessuno ci aveva avvisato prima. Dopo diversi giorni e varie richieste di spiegazioni, abbiamo parlato con il responsabile che ha cercato di rimediare offrendoci l’ultima mattina una colazione con vista mare in un hotel vicino. Ho apprezzato il gesto, ma avrei preferito che la situazione fosse gestita prima e che la colazione vista mare fosse garantita tutte le mattine; altrimenti avrei scelto un altro hotel. Inoltre, la pulizia delle camere lasciava molto a desiderare: polvere, capelli e un giorno mancava persino la carta igienica. Lo abbiamo fatto presente al personale, ma la situazione non è migliorata. Consiglio di migliorare la pulizia e soprattutto di comunicare su Booking eventuali lavori o modifiche ai servizi, così che i clienti sappiano in anticipo cosa aspettarsi.