The whole booking was a sham. I had booked the night and even confirmed my stay. There was a confirmation msg received from the property. After that, I receive a msg welcoming me when I had not even checked in since I was traveling the next day morning. On the day of check-in, I received a msg that says "Thank You " for staying with us when I was still on my way driving up to OOTY !! This was a msg that was sent to me as per my checkout when I still had to check in !! I gave the check-in time during my booking at 8-9 PM. On my way up, I called the property to ask for directions to put on the Google map, the staff who picked up was very rude at 9 AM !! He said you come to OOTY and call. He was not interested in conversing and wanted to shoo me away. When I tried to give him my confirmation number, he actually said "All that I don't know, you reach, and if we have we will give " I again tried to call him back as this was shocking to me, but thrice he kept disconnecting my calls. I did not have a network en route so I called again at 6 pm to check the status and ask for the location, this guy understood my call and disconnected again. I realized there was something fishy. And there it was, they had sold my CONFIRMED booking to other people !!!! From 8 in the evening ( as per my given time of arrival ) I was stranded with no place to go till midnight since Ooty was all sold out. Pardon my language, but this asshole needs to go, or be replaced with an area of work. I want to know , what will Booking.com do as an aggregator to secure its customer ?

It's views from room,if I come back I will definitely book the same room

There should be kitchen inside

Easy to navigate. View from the valley view rooms is outstanding. side view rooms too are not bad but nothing compared to the 2 valley facing rooms. Great cleanliness and upkeep although the accommodation is pretty basic.

Very nice room.

Nothing.

Gud experience

good location

remain everything is bad from cleanliness to staff’s behaviour

The staff were wonderful, and treated me almost like family. Mr. Somu particularly made sure I felt at home there and willingly catered to every request I had. Additionally, The room was spotless, so I greatly appreciated that as well. I was also given a wonderful driver (Mr. Senthil) who took me around town to places only a local would know about. Overall, it was a very memorable trip and I feel I explored Ooty quite thoroughly. Thank you Sunset Valley!

Small complaint: The blankets could have been a little cleaner. By that, I don't mean they were terrible, but I noticed small stains on the one that was given to me during the first night of my stay. Also, this is a small suggestion from my end as a guest. The hotel could place reading lamps on one of the tables. It'll give the cottage a cosier vibe, especially for people like myself who like to read a book. Otherwise, the hotel was great.

The manager was very nice and helpful and made sure we had everything we needed. Nice view over Ooty.