Great hotel packed with personality and history. Very comfortable and well presented with thoughtful touches such as restaurant recommendations based on what was open on the day of the week. Prearrival communication was also very good, with clear instructions for self check in.

Tiny observations, but would have liked the capacity to play music in conservatory, maybe an honour bar with small selection for a night cap and a way to warn others the (shared) iron is hot once you put it back. None of these detracted from overall enjoyment though. I’ll be back!

location to the CBD, room was comfortable, breakfast was good and staff were friendly!

locations and charm

easy access, styling

no blind on bedroom window allowed streetlight in during the night

A beautiful old house in the CBD. The breakfast staff were amazingly helpful.

It felt a bit like staying at your Grandparents home were you weren’t allowed to touch anything.

Clean and convenient

lovely property, clean and airy

our room was a little bit small

Stunning clean hospitable

The Florance exceeded our expectations. The location was very central, parking was included, the rooms were spotless and comfortable. The included breakfast was delicious. The staff including the owner of the property were welcoming and friendly. The decor of the place - mixed modern and vintage - was very tasteful and beautiful.

Nothing!

Everything

There seems to be an ambush that we are baking through you people instead of the facility directly, which is annoying

Loved the Conservatory - such a beautiful space to have breakfast and just to sit, chill, read, do my colouring in etc. Free flow Nespresso coffee and tea available all day even though we did not make use of that except during breakfast. Breakfast - muesli, fruit, boiled eggs, toast, avocado - was a great plus :) Owner / manager came around to chat and took on board suggestion to make available soy sauce in the future for soft boiled eggs (for Malaysians and Singaporeans!). It was interesting to find out the history of the building. Rooms and entire property were beautifully furnished.

Rooms on the smaller side / no small work table and chair available.

Beautifully restored home, with lovely appointments in the room, beautifully comfortable bed with heated blanket, and wonderful federation windows with a perfect view of city park. Lovely conservatory where continental breakfast was served each day. Perfect location to walk to the key attractions and very close to a large number of restaurants.

We stayed 4 nights and it would have been good to have access to a microwave in the shared area. I probably would have preferred an option of not having breakfast added into the room rate, and explored the many cafes in the area

lovely old building attractive kitchen area helpful suggestions about day trips and local eateries

small bedroom with a handbasin in the corner of the room. breakfast options were limited. whole grain supermarket bread. bed not made daily.

Nice clean rooms. Great location.

rooms are very small so wouldn’t stay more than 2 nights. breakfast was simple with boiled eggs being the only option. No flexibility on that when asked.

The Florence is conveniently situated in the city and loved the City Park across the road. Gorgeous period building which has been renovated really well. The rooms are well appointed and very comfy. Loved the conservatory! The Florance is elegant and understated.

Beds were so very comfortable, walking distance to everything I needed and the staff were super friendly

the conservatory was fabulous, lovely simple breakfast, small but beautifully appointed rooms

The breakfast was average the eggs were cold other than that the stay was perfect.

beautiful building, nicely done out, great location.

too expensive for what you are getting. Breakfast abysmal. in a cheaper establishment you roll with it, but for this price expected something much better. staff seemed indifferent unfortunately. understand under covid that a buffet is not recommended, but we were given a paper bag with packets of muesli and toby muesli bars! yogurt available and apparently eggs ( power cut when we were there, not their fault so not judging them on that). individual plastic packets of butter - not impressed with such wastage- covid doesn’t stop you cutting slices and popping them on small plates as other establishments do. little effort was the impression- capfuls still do things such as croissants under covid! felt cheap and nasty. we were directed to our breakfast bag and left to our own devices, no table available for us to sit at, had to knock at the kitchen to ask if one could be cleared, and felt we were bothering the kitchen staff in doing so. we were later offered eggs when the power came back on, by a different lady, which was appreciated, but the initial attitude from the kitchen of us being an imposition did it’s job. We went out for breakfast.

Super location, walking distance to city centre. Old world charm, lots of character.