Nishitetsu Hotel Croom Nagoya

The location of this hotel is really good, right near a subway exit/entrance and near a 7 eleven. Staff were polite and the rooms were clean and modern. Its also close to the main area i.e. Oasis 21 etc so perfect for the evenings

Little tight on space if you're travelling with a suitcase and there's not too much space to unpack to hang things up but that might not impact the majority of their customers.

The availability of a public bath area

The onsen are worth the stay. They are wonderful and open for a long time. The beds are very comfortable. The rooms are large and well designed. The pyjamas are comfortable. The laundry facilities are good (although like most all in one systems it doesn’t completely dry the clothes ever even with extra time) and the best part is that you can see on your tv which machines are available and how long the other ones still have in the cycle- prevents all those useless trips up to the laundry floor only to find all the machines in use. Brilliant.

The front desk staff are very impersonal and blocked off from guests- almost no interaction, which can be good but also made it hard to ask questions or get help with minor things like change for laundry. The lobby was not super comfortable even though it looked like it should be, and they forbid eating and drinking in it; and there was no place to get coffee in the morning other than the 7-11 (which is conveniently right next door) which you then were not allowed to relax in the lobby and drink while you planned your day.

Small room. Dirty room. Staff complained that we have too many luggage.