They tried to give the best experience possible. Did have extra towels and the shower products were nice. Could use a heavier blanket on beds.

It’s an old hotel that they tried to bandaid an update. Poor repair of leaks. Poor painting and messy window seals. Could use a better cleaning as well. The elevators were quite dirty.

Hotel is beautiful, staff wonderful. Love having Bed,bath and body products in the shower. Wonderful selection for breakfast. Having the Pigeon forge trolley stop at the hotel is a big plus

Our room needed some TLC starting to show some wear. Breakfast was excellent but food wasn't really hot. Hallways needed to be vacuumed. Still the best place to stay.

The employees were very nice and helpful

That my kids couldn’t use the pool as there were a bunch of kids throwing a football hitting everyone the pool water was ice cold and was suppose to be heated,the employees did go tell them to stop but we had already went back to our room,the breakfast was dried up and we couldn’t even eat.There was a soccer team staying on our floor and they were loud as hell running up and down the hallway.

The staff was amazing. Perfect for single parent families. The location is easy for my busy kids.

Clean

GPS LOCATION IS NOT RIGHT. Kids in and out of the hot tub. Only one elevator working. Bed was uncomfortable.

Great location,easy access to downtown Pigeon Forge. Staff was very friendly. Bed was comfortable, price was fair. I would recommend this location!

High density traffic on the main road, but this wasn’t an issue the hotel was responsible for!

This hotel is our favorite! We come to pigeon forge just to stay here when we do! The hotel is clean, quiet and has a lot to offer! The 24 hour heated waterfall pool is a great addition to the stay! The room was a great size! The bed was super comfortable and made for a very relaxing experience!

N/A.

Todo estába super el desayuno espectacular

El hotel no tiene nada negativo lo recomiendo al 100

Nice facility, staff was great

Room was approximately 80 degrees when we checked in, it took about 4 hrs to start cooling down . One tiny trash can in room and no trash can in bathroom. Kinda silly. And was told AFTER i got there about a trailer “parking fee” of $75.00, plenty of parking available so this is stupid. 

Very nice clean and great location.

The rooms were exactly as pictured and very clean. The pool was awesome, and the movies for kids from 6-8 with popcorn was a huge plus! The breakfast buffet was the best I’ve ever seen at a hotel! And the staff were so kind and exceptional. Rebecca from the breakfast buffet staff was amazing. She greeted us every single morning with smiles and kind words. Made sure we had everything we needed and made my children feel so special. We will come back because of how welcomed she made us feel every single day!!!

Breakfast was amazing. Staff was so friendly treated you like family.

None

I absolutely LOVE this hotel! The rooms are always clean, the beds are so comfy, the breakfast is outstanding, location is perfect, and the staff is amazing. 3 yrs in a row we have stayed here and highly recommend to everyone.

Nothing.....everything was perfect!

Staff friendly

Breakfast was the same every day, doesn’t taste good. Bathroom has bad smell all the time, I believe it has a plumbing problem.

The property is nice looking and the renovations are modern, but the website states there's a indoor/outdoor pool with bar and Chasers lounge. There is no bar at the pool, the lounge inside is only open from 5pm-10pm and NO FOOD ON SITE!! We would not stay here again and will not recommend to others visiting. Just not any amenities for the high room rates.

The property is nice looking and the renovations are modern, but the website states there's a indoor/outdoor pool with bar and Chasers lounge. There is no bar at the pool, the lounge inside is only open from 5pm-10pm and NO FOOD ON SITE!! We would not stay here again and will not recommend to others visiting. Just not any amenities for the high room rates.

the location was great-within walking distance to lots of things. The hotel was clean and nicely updated. The breakfast buffet was fabulous! The staff were all very friendly and very helpful. we felt safe.

I didn’t realize this was a dog friendly hotel. I could hear dogs barking through the night and when we’d pass certain rooms in the hallway. also-the curtains/sheers are beautiful-but not being able to pull the darker one closed was a nuisance. The parking lot lights shined directly into our eyes at night-ALL NIGHT. If those darker curtains could have closed that would have been GREAT.

Christian Atmosphere

I like the Breakfast and the variety of foods. I like the convience and location to other attractions.

The bathrooms could use vacuum fans. We had trouble having towels for the pool so we had to use our rooms even though it said no to.

The location makes getting places very convenient. Plenty of parking, pleasant front desk staff. We stayed here two years ago which is why we decided to stay here again.

Pretty outdated. The lobby is nice but we stayed on the first floor and it felt like we were in the basement. The bathroom barely fit one person. It felt like there had a been maybe a flood or some sort of damage, it was hardwood floors throughout our room which was odd. Everything was very dark. The hotel restaurant is still closed and the bar is suppose to be open but that seemed hit or miss. We wouldn't stay here again.

Breakfast was good clean and comfortable beds