Customer service and friendly staff

The weather

No breakfast but we payed?not right.

My room is not good in the back.have a contract ion is not done. Very poor.

The staff was wonderful and personable. The members at the front counter were so kind and went above and beyond to serve our needs.

The location was great, and our view was amazing. The staff was very nice, and offered us a ride back in the cart down to the ferry after our stay. After reading reviews, I decided to upgrade to a room with our own kitchen so we could cook our own food and have a view and bathtub. (we did not get a room with a tub) But it was exactly what we had expected going in! Also, the hot tub jacuzzi was a great perk since we did not have a tub.

The rooms are VERY outdated, and the beds/pillows were not very comfortable. The kitchen pots and pans were unusable just because everything was so old. It was clean, but for the price I think we should have had some nicer, updated things. The location is also on top of a hill, which we didn't really mind, (except for carrying up the groceries we wanted for cooking) but could be difficult for some.

Staff was EXCELLENT, and location was perfect (great views).

For $300/night I expected much more modern rooms..everything from the kitchen (and fixtures) to mattress were outdated and doesn’t look like it’s changed since the 80’s.

Location and transportation to hotel & back the ferry

No microwave no ref

The area and the view.

The bed.

It was a beautiful location. The staff was very friendly and helpful.

Location

No internet...not good for business trip. I could not login to do any work related.

There were ants in the bathroom, you could not have a bath as the plug did not fit, the shower was okay but it was a jacuzzi tub and would have been nice to use. Our room had a broken vending machine right outside that shone light in through the blinds and was noisy all night. The mattress and pillows were not comfortable at night, but it was cheap to stay and you know what they say

I didn’t realize they were going to be rides from the Main Avalon back so we had a Holla brown luggage all the way up the hill.

They wouldn’t let us go in the spa at 8 o’clock at night on a Sunday. As spa area was locked. They didn’t give us enough coffee packets for our room. They put us directly below the washer and dryer room so it was pretty loud all night long.

The staff was very friendly and helpful.

No free continental breakfast as advertised. The wi-fi extremely spotty. Old, dated similar to army barracks. This hotel needs ANY TLC.

Everything, the staff super friendly and attentive Always ready to help! We’ll be back 😀😀😀😀😀😀😀

Staff is super nice and the view is pretty.

The beds are like a rock and the place is falling apart. Need upgrades.

This is an older property badly in need of a remodel. Despite this the staff was great.

The condition of the property.

It was easily accessible.

Room service never came to tidy up while we were there and we had to ask for extra toilet paper and towels.

The location was OK

The property was run down and over priced. The furniture looked like it was pickup from the streets, the shower/tub required a ladder to get in and out of it, the caulking around the tub was black and looked moldy, the shower curtain rod was rusted, the sink was pulled away from the wall, the room was under a stairwell, the carpet was sticky, the entry door had a hole in it which was covered with duct tape, the curtains had holes, the exterior of the building needed painting or cleaning, In general this a substandard property and overpriced, I would not recommend this hotel to anyone.

Staff

Good location away from the fray. I have no complaints.

breakfast not included in stay

Dilapidated room w/ ripped carpet, chronic clogging of shower drain. Bright outside lights with no black out curtains for night time or undressing. Gap above our room door allowing cigarette smoke in (smoke coming from adjacent patio close to our room). After raising concern, staff did nothing to direct smokers to designated smoking area. Furthermore, smokers could be seen right above the main office’s outside desk. On a positive note, room was pretty clean. Staff was nice.

Location was great. Front desk was really helpful!

Old and dated. Clean, but not sparkly.

So close to everything, yet, very quite place to stay.

No bottles of water available in the room or for coffee.

Had nice view from outside on the main outside area.

Toilet seat not secure. Tiny patio with one broken chair.

Staff was very helpful and friendly. I requested for extra pillows and had them within a matter of minutes.

Just the location and the hill to walk to the hotel. Tough walk specially if you're leaving and coming back a few times a day. No ocean view at all, we were the last room in the back bottom floor, no continental breakfast (pandemic issues) not your fault. The door lock was a pain to lock and unlock. AC was extremely loud to have it on, we settled for the ceiling fan.

Location at one end of village, but only 7/10 minute walk to center. Couple staff members I saw very nice.

No breakfast because of Covid. Inn is old n in need of painting. Rooms very old and dated. AC super noisy. Spa tub, not finished building so not working, squeezed in small concrete driveway, right in front of guest office and rooms. Beside my room was unkept area neglected and used for junk yard/thrash. Real eyesore. No staff member there during night after approx 8pm. Didn’t feel very safe.

Location, Nice view Nice staff Good value for a one night stay

No bathroom fan No AC Tv not working- they fixed it. Lose toilet seat