My Hostel Almaty

The hostel was nice and central

The staff didn't speak English and it wasn't easy to communicate, there was no hot water, the air conditioning in the room was sometimes too cold, sometimes too hot, a bit crazy, before leaving they charged us about 6 euros for a towel that was dirty

Really love the location. Staff are really helpful 😊

They don’t allow to cook in the kitchen, they don’t allow to use gas

Some staff could communicate well in English , Even some are not fluent in just using translate. The room in the first FL Wifi is not good connection. The kitchen and common room have all you need. Awesome location which is not far from the Department store.

There is no lift.

Good location

Unfortunately, we had a very disappointing experience. We booked two nights and even agreed to change our original room to help the hotel accommodate other guests. However, while we were out the next day, the staff entered our room, packed all our personal belongings and moved them to another room without our permission or even contacting us. We were reachable all day and would have happily agreed to the change if asked. Some very personal items were handled and a phone charger went missing after the move. The staff apologized and acknowledged the mistake, but despite several discussions, no meaningful compensation was offered. We travel a lot and have never experienced anything like this. A serious breach of trust that could have been avoided with a simple phone call.