Kyle provided great service! We had some confusion about what was reserved, but Kyle resolved it very quickly and professionally. When I arrived on-site and had trouble locating the code, he again responded to my call and stayed with me until I sorted it out, after his workday ended. Thank you, Kyle, for ensuring everything was good!

Great place for a family get together in the Heber Valley.

Excellent

We were a family of 10 traveling by car and by plane. We took our grandchildren out to the snow for part of the day. Ages 3,6,6,and 9. Came back to the room to find we had NO hot water. Called and spoke with someone. Then went to Ice Castles without being able to shower. I left three messages. No one got back to me regarding the status other than. Someone will be by. No time. No nothing. Finally got a hold of Kyle after the 4th call. I was told we would have someone fix it after 830pm. They were unable to do so. It was very difficult to connect with someone. Finally Kyle called me back to let me know they wouldn't be able to fix the hot water problem until the morning. There was NO offer to move us or give us an option to shower. I had to tell Kyle this was unacceptable. We had traveled all day and had children that needed baths from playing outside. That we are paying 600/ night with no ability to shower. He finally accommodated us by letting us shower in a room down the hallway in the house keeping room. Also, the curfew is 9pm for noise. The people above us were loud. They were running around, jumping(seemed that way it was so loud) until all hours of the night. Very difficult to sleep. Kids couldn't fall to sleep. The blow dryer in the master bedroom was broken. The toggle to turn it on was broken. You had to find something to insert in it to make it work and then it just quit working. Electrical hazard in my opinion. The light was out in the refrigerator. The place was clean. It did accommodate all of us nicely. It was close to downtown. And to the Ice Castles which was one of the main reasons for staying at Zermatt. Kathy