Back screen door needs to be fixed . Better pool ques.

Good

Nice place no doubt but just a few hiccups. I never got to communicate or chat with a person like you would on ABnB, instead I only received automated messages to my messages for the exception of when it was time to check-In, was at 4PM, around 4:15 I had to call them because it was well past 4 and still hadn’t received check in instructions. The main floor consisting of living room and kitchen had windows all around with a very large window in the living room and non of the windows had curtains so it had us feeling exposed when it was dark ourside, pretty much all afternoon and all throughout the night. We weren’t doing anything bad or prohibited but certainly we had that sense that people were staring at us consistently the entire time. They might do it to spot occupancy over capacity or prohibited activity but it does take away from the privacy. Other than that it was definitely clean, spacious, and in good condition.

Honestly Destination Big Bear was not the friendliest rental company to rent from. Our reservation confirmation had check in at 3pm and check out at 11am. When we arrived to check in at the office around 2:45pm, we were told that check-in was 4pm and check out was 10am. All booking info we had said 3pm and 11am. The unit was not ready, and we were told they were sending the inspector over and we would be texted once completed. We had a baby with us and nowhere else to go so we went to the unit and waited in the driveway until the unit was ready. When the inspector arrived, he made a comment that we were early, we said our booking details said 3pm. He inspected the house for honestly 5 seconds, left the door open, left the key in the door, and said we could enter. Never made eye contact and had an unfriendly attitude, and just drove away. We entered then and started wiping some things down and unpacking. I then get a text saying if we entered the property we would lose our security deposit. Immediately called the company because the inspector told us to go in. After some conversation, they finally got us checked in. They told us to inspect the entire property and report any issues. After the check in issues, we wanted to make sure we didn't lose our deposit so we carefully documented everything - stained carpets and walls, a couple minor broken pieces of furniture, Kitchen faucet leaked when water was turned on, hot tub had some weird foamy residue in it. They sent out someone to inspect the hottub, he said it was just from the chemicals used to clean it and that the hottub was drained before our arrival. He said they could drain it again, but we would be charged for that. Beds were very creaky so be prepared for that if you are a light sleeper. Otherwise, everything was fine. Overall, the weekend was great and we were able to get past the little things. The house would feel a million times cleaner if they replaced the carpets or put some area rugs down. They are so stained that it gave the house a dirty feeling, so you just have to get past that. We did go in the hot tub one night, but there were so many chemicals in it it burned our skin and eyes. We couldn't stay in long. Would rent the house again, but not from Destination Big Bear (so not an option to rent again). Hope the owners can make some updates to the house! Great location, not really a usable yard, be prepared to spend time on the patio vs down in the yard.