The Click Clack Hotel Medellín

Location

Open bathrooms, and no free coffe and tea

Open shower concept a bit awkward in a twin room

The attention to detail. The exceptionele staff.

My stay at Click Clack Hotel Medellín fell well below the expectations created by its reputation. I genuinely don’t understand the level of hype around this hotel, and now I see why it holds a fairly average rating despite its popularity on social media. Overall, I would classify this as a very basic hotel. While some common areas are visually appealing, others clearly need updating and renovation. The gym, in particular, is misleading—it consists of only two treadmills and a small set of dumbbells, which is far from what one would expect from a hotel positioned at this level. The food across the restaurants was also quite basic, lacking both quality and memorable experience. As for the service, while staff can be friendly at times, there is a noticeable lack of professionalism. On multiple occasions, employees seemed more engaged in joking among themselves than in attending to guests. However, the most concerning part of my stay happened at checkout. After completing the process and leaving the hotel with my luggage to head to a nearby hotel where friends were staying (while calling an Uber), a security employee ran after me, shouting to verify whether I had paid and implying that I might be taking something from the hotel. This was an extremely embarrassing and uncomfortable situation. As someone who travels frequently, I have never experienced anything like this. This incident reflects not only poor internal coordination but also a completely unacceptable customer experience. Unfortunately, it overshadowed any positive aspects of the stay. I would not stay here again, nor would I recommend it.