Location and security

Great location nice inside

Iron wasn’t good and stained clothes, bed was a foldaway and wasn’t the comfiest, everything else though was lovely

The apartment is in a great location, really close to everything, and comes with free private parking. The apartment itself is very comfortable. There are just a few issues, which I’ll mention below.

The instructions on how to get to the apartment weren’t clear enough, and no one answered the phone. The property is managed by a management company, and apparently they thought that “it’s the weekend” was a good enough excuse for not being available. I called them and also sent a message through Booking.com, but received no answer. The apartment itself is really great, except for a few things: * There was no cooker hood, so all the smoke and cooking smells had to travel through the entire apartment to reach the window. * There was no clothes airer, and the explanation we were given was that “the previous guest must have taken it,” so we had to be quite creative in finding ways to dry our clothes after washing them.

The host was friendly, responsive and quick to help whenever we had an issue, which we really appreciated. The apartment was in a good location, with an easy 10–15 minute walk into the centre of York's historic town.

The apartment didn't quite match the photos, and getting in and out with a car was quite inconvenient, especially with the uncovered parking space on the top floor and no lift. We also had ongoing issues with the shower temperature, which was either freezing cold or scalding hot until a plumber was able to attend, and the bed felt more like a sofa bed than a standard bed.