Mercure Belo Horizonte Vila da Serra

The location was very convenient

We liked everything

The renovated room

The shower was horrible. Needs fixing immediately,

everybody was very polite and professional

the room, breakfast and the staff

The hotel is nice and clean.

Upon checking in early, I was told that breakfast wasn't included for that day. However, the front desk staff later confirmed that it was indeed included for my second morning. At checkout, I was informed that it was actually the other way around, and despite only having one breakfast, I was still charged for it (so I paid for one breakfast twice). I was disappointed by the confusion among the staff, and the unprofessional manner in which it was handled. Also, the pool and sauna were undergoing renovations and were unavailable, which was a major letdown since they were a key reason I chose to stay at this hotel.